Villas at Zermatt Resort - Condos

Poor
Traveller Type: young couple
  : good location
  : unit owned by property management company. no services, no maid service, cleaning or turn down service. kind of a joke they don’t tell you that when you book. disappointing as same price as rooms within the hotel.

Poor
Traveller Type: family with young children
  : The property and amenities of the resort were nice. The view was nice.
  : I will start by saying I have only left 2-3 negative reviews for businesses over the years. I try hard to leave kudos when they are due. They have to be really bad to earn a negative experience review. The actual villa/room was dirty and in ill-repair. Tile floors were dirty. The dishes were greasy and still had food stuck to them IN the cabinets. One sink didn’t drain well. The toilet would practically clog from urine. The walls had damage to them. The balcony door was missing internal hardware preventing balcony use without leaving the door hanging wide open. The balcony door had broken/missing plastic. The living room blinds were broken. The sofa-bed was HORRIBLE(sloped and lumpy). My non-picky-7-year-old even complained about it. The toilet paper holder constantly fell off the wall. The closet doors were under the bed. The bedroom was drafty and very cold while the living room was hot and stuffy. There were no cleaning supplies for our use. When I inquired, the snarky response was “Would you like me to have someone come and wipe off your counters?” REALLY?! The broom closet smelled really bad and was disgustingly filthy. Very few towels for five people and five nights. I was treated like a child when I asked for more. The shower head pointed straight down and could not be adjusted.

Pleasant
Traveller Type: solo traveller
  : Location and activities.
  : Very outdated and overpriced

Very Good
Traveller Type: family with young children
  : so quaint and cute. the pool and hot tub was amazing!