Elegant Loft with Balcony!

Very Poor
Traveller Type: Business Traveler
  : The bistro near the apartment. Very good menu and service.
  : Disappointing accommodation. After many years staying with Booking, this accommodation has been an unpleasant surprise. The worst thing has been when I verified that the billing did not correspond to the payment. Despite my complaints to the accommodation (to the supposed related company) and to the booking support itself, we have not been able to solve it. They have even asked me for more money for giving me a receipt. The apartment is nice but you have to be very careful with these places and hidden payments.

Good
Traveller Type:
  : The building and the location
  : It was not very clean

Good
Traveller Type:
  : The apartment was very pretty
  : Very very dirty

Very Poor
Traveller Type: Family with Young Children
  : -
  : I booked for two nights. Youre entering the room with the passcode. There is no option to call anyone, you only have the WhatsApp number that cannot be called only used for messages. Their customer service is working from 09:00 am to 11:30 pm so in other times there is absolutely no option to contact anyone. Before you receive the instructions for how to enter the room you have to give them all of your information regarding the flight and the time of arrival. Our flight was late and we arrived after midnight. They knew that we are arriving then and when I asked who can I contact if something goes wrong with the entrance they said no one because its past their working hours. When we arrived the passcode to the room was incorrect and we couldnt enter the room. Ive contacted everyone I could but no answer. Me and my underaged sister spent the night on the cold floor in front of the apartment until 9 am when they opened they only send my a message hi, try this new password. No apology or anything. No one came to see us or the problem I spend the whole night with my underaged sister afraid and scared to get robbed! We got a cold and spend a lot of money on medics, spent the whole weekend sick and tired I requested a full refund but got an answer that they agreed to give me back 90 which is not even for one night. So they took my money for the time I spent sleeping on the floor in front of the door. Customer care is awful and they are not taking care of their guest as they should be. Be careful and dont book this because youre going to be at risk of sleeping outside!

Wonderful
Traveller Type: Family with Young Children
  : Spacious loft in good neighbourhood. Great customer service on whatsapp. 10 mins walk to metro station and bus stop is right in front of the building.
  : I should be more clean especially bathrooms needed deep cleaning.

Pleasant
Traveller Type:
  : Roomy
  : Sofa