Courtyard Monroe Airport

Disappointing
Traveller Type: Traveling as Couple
  : I booked a King with sofa bed and the room they gave me was a handicap king. They told me that when I use a third party such as BOOKING.COM, that you sometimes you think there is availability, but not really so! This seems like an excuse, as I've booked through your company many times with no problems. They also didn't give me my Marriott Bonvoy points until I asked for them the next morning. NOT PLEASED WITH THIS HOTEL.

Disappointing
Traveller Type: young couple
  : I booked a King with sofa bed and the room they gave me was a handicap king. They told me that when I use a third party such as BOOKING.COM, that you sometimes you think there is availability, but not really so! This seems like an excuse, as I've booked through your company many times with no problems. They also didn't give me my Marriott Bonvoy points until I asked for them the next morning. NOT PLEASED WITH THIS HOTEL.

Very Good
Traveller Type: family with young children
  : Very clean and quiet
  : No breakfast in the morning

Very Good
Traveller Type: Family with Young Children
  : Very clean and quiet
  : No breakfast in the morning

Very Good
Traveller Type: group
  : Good location. Comfortable bed
  : Door to bathroom won’t close. AC not very effective (room 223)

Fair
Traveller Type: Traveling as Couple
  : I didn't know we would have to pay for breakfast, with me paying $260 for a one bed, I definitely thought the breakfast was covered upon my check-in date. Was very disappointed about that.
  : The guy at the desk upon checking in could've done better with greeting, he really didn't greet me at all. He didn't print out my receipt. When he handed me my key, it was handed to me faced up exposing my room number instead of having it faced down. That bothered me a lot, then I get to my room, there's a guy posted up, right by my door. Maybe he was just there, idk. I'm glad my husband was with me. When he saw that someone was with me, he went out the exit door instead of staying right by my door.

Good
Traveller Type: review category business travellers

Disappointing
Traveller Type: young couple

Good
Traveller Type: young couple
  : I loved being on the first floor with the courtyard
  : The staff was not knowledgeable or friendly. The only one that Was was the man at the front desk. The bar was out a crown royal we ordered from the restaurant through the bar. They didn’t have garlic, which is on the menu and didn’t say anything when they delivered the plate and then when I asked for it, she said she can make it special for me and I said yes please because that’s the way I ordered it and then she brought me a cup of mayonnaise, we paid $10 extra the next day we went down 15 minutes after it was supposed to be open and the woman behind the counter was the rudest person I’ve ever met in my life asked for a cuppa coffee and she told me I had to pay for it. I explained OK I do have a card we would bring it back down When we came back so we left without eating our breakfast that we paid for

Very Good
Traveller Type: young couple
  : Didn’t have breakfast there
  : Had to request extra towels on a couple of occasions but they were brought to the room or picked up right away.