TownePlace Suites by Marriott Montgomery EastChase

Very Good
Traveller Type: group
  : Great location next to a huge shopping centre. Laundry facilities were really good.
  : Rooms were clean and tidy, but not fantastic

Wonderful
Traveller Type: solo traveller

Very Poor
Traveller Type: family with young children
  : the facilities are dirty and not clean
  : That was good location.but not dirty capet and smell some weired.

Good
Traveller Type: young couple
  : I love that it was centrally located and surrounded by many restaurants. And access to the interstate was very easy.
  : Well, what I didn't like was how the frig looked dirty with that stainless steel. We first thought it was dirty, but after cleaning it ourselves, we found that it was rust that we were looking at. And the first room we were assigned to have a terrible smell, the phone didn't work, and the TV didn't either. The second room was allot better, but it didn't have a lock on the inside to lock the door when we were asleep. But Justin at the front desk, did an excellent job doing what he could to make our stay better.

Fair
Traveller Type: group

Very Good
Traveller Type: young couple

Poor
Traveller Type: young couple
  : tried to get a room on May 2, 2024 around 3:30 pm. Was told hotel was sold out. Went into the parking lot and booked a room through Booking.com. Went back in and was offered a choice of rooms on all three floors! Obviously not sold out.I also paid $11.00 more than advertised on MArriott rates.The same thing happened on return trip May 11. Did not reserve room because I didn't know when or if I would stop in Montgomery on return trip. I inquired about why the lot was empty but they were sold out. The poor receptionist was powerless to do anything as they could not change whatever computer protocols were in place. One I told them, again, that I was Bonvoy member they struggled with the system until I was offered a large suite at much higher price.Next morning, asked manager to explain and she treated us as if we were a nuisance, gave us no explanation, and said we just wouldn't understand because we are not in the industry. This complaint needs to get to the Marriott corporate or whomever owns/operates this property.Thank you.

Very Poor
Traveller Type: young couple
  : The stay
  : That I got charged twice for my room and as of today I have not received a refund even after talking to corporate about my issue.

Very Poor
Traveller Type: young couple
  : It was bad
  : It was very dirty from the bedroom to the kitchen. Bathroom was very nasty

Poor
Traveller Type: young couple
  : Upon arrival the front office staff could not find our booking. The. Confirmation number she said wasn't one of their numbers. After several attempts it was located and was under my first name as My last name. She was very friendly and i have no problem with how she handled the situation.
  : The bathroom had holes in the baseboard of shower on both sides and it was not clean. You could hear everything in other rooms and people walking on the floor above. There were no ice machines except in lobby. The worse was at midnight the fire alarm went off with a strobe light flashing from the alarm in our room....scared us so bad....I opened my door and the whole hall alarms were going off. I called front desk and they laughed and Said oh it's a false alarm we are trying to figure out how to turn it off. It took 20 to 30 minutes for them to figure that out . Didn't go back to sleep til 3 am. We only stayed one night and will not do that again.