Trans World Hotel Kranichhöhe

Pleasant
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Business Traveler

Very Good
Traveller Type: Business Traveler
  : dinner buffet and breakfast buffet
  : relaxing room in sauna area was small and not "cosy"

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Business Traveler

Poor
Traveller Type: Traveling as Couple
  : The bed was comfortable and the rooms was modern. If you're into outdoor sports, it's a good spot for summer. Not so much for wellness or an overall comfortable stay as there were many things which didn't work, weren't there or simply poor.
  : First off we paid for parking ahead but the ticket which was given didn't work. The next time we tried to use the ticket, it said it wasn't even activated - had to ask someone to help.The room didn't have a fridge, safe OR bathrobe. There wasn't even a single water bottle in the room. This is labelled a four star hotel, I've been given & had such things in a 2-3 star hotel for half the price, no questions asked. We did ask for a bathrobe though & were told at receptions it'll cost 10 euros each as it's "deposit", which won't be returned "as it costs something to clean them afterwards".In regards to the pool/"wellness"/spa: The pictures online are misleading. The pool is pretty small & it wasn't heated enough. While we stayed for only one night, we couldn't really use the pool as it was too cold & no one used it during the 3 hours we spent there. There were also signs saying you were only allowed to use the saunas without any towels. We didn't want to sit with bare cheeks on the wood & therefore couldn't use the saunas either. Plus the shower in the area of the pool didn't work & was broken.My sister booked the stay as it was a surprise for me & my partner. It was his birthday & we told them via mail & in person. No one cared & we did not feel special one minute. (Note: I did not expect to be given anything, but even 2 star hotels have little chocolates or bonbons on pillows once you check-in, let alone having someones birthday there).Note from sister who booked room as surprise: I booked the room for 2 people, then went on "business" to get them a quieter place & the system changed the amount of people to one person. I called in on the day my sister went there & explained my mistake. Receptionist was rude & told me "well, I can't give you the room as you only paid for one.

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : spa, piscine, restaurant, ... l'hotel en gnral est correct
  : l'emplacement de l'hotel

Very Good
Traveller Type: Family with Young Children
  : Rooms and pool good.
  : Could have done with tea and coffee in room. Charged over the original price for extra bed even though we booked for 5 people in the first place.