Royal House Napoli Centro

Poor
Traveller Type: Traveling as Couple
  : Location is in center
  : No reception.. you have to their Office 1.4km far to check-in and then go back to the room..Was dirty and has dog hear on the bed.Although they changed after 4 hours of complaint, still it was not pleasant experience at all.

Good
Traveller Type: Traveling as Couple
  : Room arrangements, beds and wardrobe.
  : Bathroom and toiletries.

Disappointing
Traveller Type: Solo Traveler
  : Absolutely none. It was the worst experience I had in my long years of traveling. The service, so bad. The room smells dusty and old linens. The shower is broke. The building was far from the checkin point, i lost my energy trying to find where it was with my luggage. They took my cc details, like just took my card like im helpless. Coz she said in case i break something? No one had ever asked for my cc details and have the entered on their computer on their own. (Like scammers of sort) i had never written this much for a stay in booking all because this was rhe worst!
  : The guy who drove me to the building just dropped me off outside saying go inside and to right, so I did. Damn. I kept going up and down the elevator and stairs I couldnt find it. I tried to open door with so many keys until I almost cried coz im so exhausted, they wouldnt reply faster on my msg. I got stuck there for 45 minutes before i got a call from them only to find out I was in the opposite entrance should be in B I entered C because that staff told me go right. I was freaking out I couldnt get out. Took me an hour like to get out. Not the worst part yet, so i found my way to my room. Ok, it was huge, but linens were crumpled and not clean. But I said its fine im out of energy. I went out immediately coz it was already 6pm by the time i got in. I came back at past 9pm. The worst part, there was no remote for the Airconditioner. I searched everywhere in the room before i contacted them but all i hear is that they are out only up until 9 pm. Ugh. And I messaged in whatsapp, afte awhile there was a reply, said its in the room and i sent photos of all cabinets and under the bed there was none. Asked for my room and stopped. I called and messaged but to no avail. I was suffocating, its august, it was too hot outside what more inside the room. And I cant open the windows because its the street outside. I couldnt breathe,i didnt dry my hair but it was still suffocating. I was starting to panic again. Im so embarrassed but i had to take my last choice was to knock someones room and borrow their remote, IT WAS THE MOST EMBARRASSING NIGHT OF MY WONDERFUL ITALIAN TRIP! I had to and i feel so bad for myself that night. I cant believe I disturbed someones night because of their lack of service and negligence of room preparation which I paid to stay. I dont but that you get what you paid for. Because, atleast if you dont have a good place give a good service. Dont be blinded by the location. There are many better one.

Pleasant
Traveller Type: Family with Young Children
  : Room was nice and cool
  : Need to improve the check-in process. The room was far away from where we checked in