Sonesta Select Nashville Airport Suites

Very Good
Traveller Type: family with young children
  : Great exercise facility...pool too small...there should be DAILY room cleaning
  : Great exercise facility...pool too small...there should be DAILY room cleaning

Good
Traveller Type: family with young children
  : Nice rooms, good location near the airport. When I submitted a complaint (see the issues we experienced below) the manager handled it really well. We were given a full refund. So I’ve edited this review from 1/10 to 7/10.
  : Terrible front desk staff who are extremely unprofessional and appear to be loud quitting. We arrived at midnight exhausted with two small children after a 24 hour flight, to be told by the front desk staff the room we had reserved in advance with two double beds and a sofa had been sold to someone else. Instead we had been downgraded to a room with only one double bed and a sofa bed. They did not offer a discount. They had not made up the sofa bed in advance, despite the room being booked for 4 people. They did not even offer to make it up. Instead they thrust a bundle of sheets and a pillow into my arms - the implication being we would need to fix their mistake and make up their sofa bed at midnight. We had 3 suitcases and they didn’t bother to help us with them. We were so tired and the staff were clearly such a lost cause, I didn’t complain and did it all myself. The next day we went to the pool, and it was extremely noisy because there was a large rowdy group for a children’s birthday party. I can’t be sure, but it looked like they weren’t hotel guests and one of the front desk staff was sneaking them into the building via the emergency exits. The next day at breakfast I asked for water for our baby, and I was told by the front desk staff there is a water fountain in the gym, which I could fetch myself. At this point there were 3 members of staff behind the front desk, who were playing on their phones. The front desk staff seemed to be competing for the award for the worst customer service in America.

Very Poor
Traveller Type: review category business travellers
  : Good area
  : Nothing

Wonderful
Traveller Type: family with young children

Good
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : Comfy beds & spacious rooms
  : Breakfast

Good
Traveller Type: family with young children
  : Location was great, close to everything. Eggs and sausage were delicious. Very clean carpet.
  : Older male employee on third shift was rude to my children.

Pleasant
Traveller Type: family with young children
  : Location to airport
  : Trash cans outside lobby were overflowing. Elevators were diirty and airport shuttle did not start early enough. No info from staff, could not even tell me how to get to the airport even though it was only a mile away. Grounds were a bit unkempt.