SureStay Hotel by Best Western New Buffalo

Disappointing
Traveller Type: young couple

Very Good
Traveller Type: family with young children
  : Multiple options for entertainment. Pool table and a putting green. A grill out in the garden area. Cheaper rates than most. No bedbugs that we’ve noticed. Trust me we’ve looked!
  : Have to reset your keycards everyday.

Good
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : Bliss Suites was not as advertised in fact there was no signage at all and upon enerting the driveway we felt we had made a terrible mistake. We checked in and asked immediately if we could check out early the next day as this motel is not suitable for guests. It is extremely dirty unvacuumed floors, piles of sheets on the floor in hallways, the smell of water damage thick in the air, construction caution tape across the hall holding construction materials, as well as no coffeee, no water, no breakfast, no pool and the bathtub in our room was rust stained . My allergies reacted immediately and I spent one miserable night of vacation feeling sick. I was directed by motel staff to contact booking.com as that is was the platform where I booked. I called customer service several times to ask to mofify booking and leave early. Customer service continued called manager and he has not responded to email for refund. Very disappointing.

Pleasant
Traveller Type: with friends

Very Good
Traveller Type: young couple