Sonder l Chambers

Very Good
Traveller Type: review category business travellers
  : Lobby, staff, the smell of the room.
  : I wish the AC thermostat allowed me to lower the temperature more becase it had a motion sensor and the temperature didn’t go below 70 and with such a warm comforter I was hot all night.Longer pillows would have been nice.

Very Good
Traveller Type: review category business travellers
  : Perfect location for our trip. Larger rooms than we usually find in New York. Quiet, clean, well-organised rooms. Quick responses to texts sent to their customer service number.
  : The check-in / arrival process was slightly confusing and we did not know how to find our room. We sent texts to the customer service number and the reply was fast.

Very Good
Traveller Type: family with young children
  : The location was excellent. The hotel had everything we needed. I have no complaints about the hotel.
  : There was construction nearby, so it was very noisy at times.

Good
Traveller Type: young couple
  : Location. The hotel looks beautiful inside.
  : No room cleaning, no breakfast.

Wonderful
Traveller Type: young couple

Fair
Traveller Type: young couple
  : The hotel is located in a great area so that's definitely a plus. Their restaurant Felice is very good and their Mezzanine floor offers a great place to relax and wind down with a book/drink.
  : The staff in general at the hotel were just very matter of fact, not too helpful. The front desk isn't there all the time either so if you do need to ask anything, you are directed towards their app which is not that great to begin with. Basic things felt lacking such as the water bottles that are refillable and reusable but the water coolers in the hotel were either out of commission or just out of water ALL the time. The room itself was very very basic (the bed didn't even have a headboard). It almost felt like the hotel focused on sprucing up just the bottom two floors that were public facing and the rest of the hotel had a very ol' school corporate feel to it and felt very drab. Wouldn't stay here again. The pictures overpromise the room quite a bit and it didnt help that ours was bang opposite a rather large and loud construction site. We had booked a corner King Room and I was quite disappointed.

Wonderful
Traveller Type: group

Wonderful
Traveller Type: family with young children
  : Best location ever! Staff were super kind and always helpful. No doubts I'll be back. Rooms were wide enough even though in NY they're always too small. I traveled with my baby and they provide me a crib and everything I needed.
  : The ONLY thing that I would like to highlight is that during the entire stay you only get ONE day to require housekeeping. If you want to ask it for an extra day, it would have a cost of 50 dollars.

Fair
Traveller Type: young couple
  : Location is great..
  : Chambers in its current incarnation is but a shadow of the old Chambers, that used to be my favorite hotel in NYC. Service is mediocre (you have to pay extra to get your room cleaned and you have to make that request 2 days in advance!), rooms are smaller and a far cry from 'luxury', as the rate per room would have you expect. In short, disappointing and very poor value for money.

Wonderful
Traveller Type: young couple
  : I loved the location—it was very close to Central Park, subway lines, buses, and museums. There was a great sandwich breakfast place 1/2 block away that I visited daily. The options for restaurants for dinner were many. The room had A/C, which was needed for 30C temperatures. The check-in and checkout were superb, and the extension to checkout later was easy. I loved the app.
  : The Bluetooth app option for the room lock was great in theory; I often had trouble with it working on my iPhone.