Hilton Garden Inn New York Manhattan Midtown East

Pleasant
Traveller Type: Family with Young Children
  : Good size of the rooms for Manhattan. Very confortable beds. Free coffee next to reception in the mornings. Safe area, next to subway.
  : No resoect about booking made, absolute lack of interest in customers from some of the staff.We had booked a triple room for 4 nights (we were traveling with our daughter). When we arrived, they had sold our room. They gave us 2 rooms and promised to sort it out the following day. On day 2, they did not only not give us our room, but they again had sold one of the rooms to sonebody else (Casey said there was a leal ave, not trie, they dold it) and made us move things to another room, again. It was a joke, new room was just next to all machines with the worst noise, so we had to change againWe can flex on options, but if the hotel makes a mistake, at least they would need to try and disturb customers the least, not to say compnsate. When explaining to Casey that this was not ok to be packing and unpacking, he rudely talked over me saying that a room would not appear by magic (it was day 2) and basically threw the key to me. Other customers offered even to Exchange, it was really an upsetting situation when all you want is to have the room you just booked or at least avoid having to pack and unpack 2 of the 4 nights. In all the moves, i lost one earring that never appeared. A girl at reception tred to help at that occassion, with no luck.A lot of noise from people partying in rooms at the weekend, although thats not hotels fault.Premises are ok however it is really a pity that they only think about making money and dont put customer at the centre.

Very Good
Traveller Type: family with young children
  : The location is great! Lexington Subway is just 3 minutes walking distance. The staff is friendly and very helpful

Pleasant
Traveller Type: family with young children
  : Good size of the rooms for Manhattan. Very confortable beds. Free coffee next to reception in the mornings. Safe area, next to subway.
  : No resoect about booking made, absolute lack of interest in customers from some of the staff.We had booked a triple room for 4 nights (we were traveling with our daughter). When we arrived, they had sold our room. They gave us 2 rooms and promised to sort it out the following day. On day 2, they did not only not give us our room, but they again had sold one of the rooms to sonebody else (Casey said there was a leal ave, not trie, they dold it) and made us move things to another room, again. It was a joke, new room was just next to all machines with the worst noise, so we had to change again…We can flex on options, but if the hotel makes a mistake, at least they would need to try and disturb customers the least, not to say compénsate. When explaining to Casey that this was not ok to be packing and unpacking, he rudely talked over me saying that a room would not appear by magic (it was day 2) and basically threw the key to me. Other customers offered even to Exchange, it was really an upsetting situation when all you want is to have the room you just booked or at least avoid having to pack and unpack 2 of the 4 nights. In all the moves, i lost one earring that never appeared. A girl at reception tríed to help at that occassion, with no luck.A lot of noise from people partying in rooms at the weekend, although thats not hotel’s fault.Premises are ok however it is really a pity that they only think about making money and dont put customer at the centre.

Very Good
Traveller Type: young couple

Very Good
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers
  : Stayed here a few times. Everything ok.
  : Skipped the breakfast this round as experience was no good. For the price, can get better quality nearby.

Very Good
Traveller Type: family with young children
  : Location was very convenient. Area felt very walkable. Lots of food options nearby. Close to a subway line.
  : There was not enough toilet paper in our room nor were there any extra rolls available. Let the front desk know but had to go back downstairs to grab a roll. We also had issues with scheduling a car to the airport.

Poor
Traveller Type: family with young children
  : the location
  : the hotel charged me without confirming first while I already paid through booking.com. and the settlement of this reversal took so long.