Lymedale Suites Aparthotel in Stoke on Trent & Staffordshire

Policies

WiFi is available in all areas and is free of charge.

Free private parking is possible on site (reservation is not needed).

Pets are not allowed.

Children of any age are allowed.
Children up to and including 16 years old stay for free when using an existing bed.
No cots are available.
No extra beds are available.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property may host on-site functions and some rooms may be affected by noise.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
A damage deposit of GBP 50 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please note all bookings must have the guest address and telephone number included.

All guests must present a photo ID.

Due to the keeping guests safe we only do light freshes on stays every 3 days.

Please note there are minor ongoing renovation works to the building's exterior. All work is conducted between 09:00 and 17:00 to minimise disruption for guests.

Please note this is a strictly non-smoking property. Guests who are found smoking may be subject to a GBP 150 fine and asked to leave the property without a refund.

Guest that cause anti social behaviour or disruption to other guest will also be subject to possible charges. Guest cards will have a pre-authorisation of GBP 50 made.

We do no accept check ins after 18.00 hours.