Moxy Oakland Downtown

Very Good
Traveller Type: Solo Traveler

Pleasant
Traveller Type: Solo Traveler
  : Like nearly all ADA in the USA, this ADA room at the Moxy Downtown Oakland fulfilled about 45% of the average person's needs or desires. I will just go thru the things that were missing or will be a challenge for many guests. -Very heavy room door. -Bed was somewhat high at 23".-No space underneath to place a chair, body part, or hoyer lift under the bed. -All the room storage was under the matress & below knee height. -Very small desk. -Only three low coat hooks. -No full length body mirror. -Not low enough mirror at the bathroom sink. -Toilet flush lever was on the wrong side of the tank, tucked away in the wall corner. -Room telephone and a light was tucked away down a 12" wide bedside space.-Poor to dark room lighting. -While the hand shower was reachable from the fold down shower bench, the wall shower was not aligned with the bench. -Awkward to adjust room thermostat (low enough, but tucked a bit down the 12" wide bed space). Positives were +Electric controlled window shades. +Room soap/shampoo/ conditioner which were free standing and not attached to the wall. +Taller toilet seat than the standard room at 20".Overall the staff were kind, but seemed very young and poorly trained. The building itself also felt cheaply made with poor insulation and heating. Only price competitiveness would make me consider staying here again.

Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Solo Traveler
  : Double charged me manager never returned my calls after 3 days
  : I have reason to believe this may not be an isolated incident. During check-in, employees seemed incentivized to add extra charges to guests' bills. I urge you to investigate this potential fraud.

Pleasant
Traveller Type: Traveling as Couple
  : Room was nice
  : That you have to request for housekeeping I got to move room when checking in and was a mess

Wonderful
Traveller Type: Business Traveler

Very Poor
Traveller Type: Family with Young Children
  : I still have billing issues that have not resolved since 05/10/24. No response from the management after three emails, phone calls, and in-person visits.

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Traveling as Couple