Hotel Gurglhof Superior

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple
  : The hotel is well located and the room was spacious, clean and the bed was comfortable (although they had no real double beds, just twins joined together). It had great views of the mountains and a large luxury bathroom with a high-pressure shower. We requested a balcony room three months before arrival, but were given a standard room, which was okay but a bit disappointing. They offered us a room change three days in to our holiday, but we decided to decline. The hotel staff are all friendly and welcoming as were the valet parking and restaurant team. The hotel is about two minuets walk to ski lift and has great access to the slopes. It has a modern bar and a stunning wooden design restaurant. The spa was nice, but small and very busy (closed way to early 7pm) and at times packed with and not managed well. We ended up going across to the road to their sister hotel which had a far better adults only Spa area. The food was plentiful and service was good, but overall it required improvement (read below). We found the price was reasonable, but not without a few gripes (see below). There was no room service or breakfast in bed, no mini bar in room, limited reception times (Closed during the night), they charge for tap water at dinner, no complimentry drinks in spa, spa opening times were limited to 7pm (their busiest time, a crazy time to shut the spa) adult spa was in the basement with no windows. At one point there was 35x people in the small swimming pool with kids bombing in from the sides, with no supervision or management. Ski room and boot room were on different levels meaning you have to walk up stairs with ski boots on (not ideal). There is no lounge!! The reception area is also the lounge with limited high seats and low bench seats (no sofa's and limited space to relax). Most of the ground floor is restaurant space and the limited seating around the bar is always overloaded in the evening. We went out to other hotels where there more space..
  : Parking has limited times and closes around 10pm so you cannot get your car in or out till the next morning as the parking area is under hotel and not accessable to guests. Conceirge was not available or limited at this hotel and there were very few English TV channels in the room. Unfortunately, the food was the biggest let down. The salads were great, the bread selection and quality was very good and breakfast buffet had an excellent selection. We also enjoied the cheese board and afternoon snacks which was a nice touch, but the 5-course menu was a big disappointment... On day one we were promised lamb shank on the bone (a hearty portion), but instead we were served three tiny slivers of overcooked lamb rump. Chocolate lava cake was over cooked and had no lava! A starter was a combination of the day before roast beef main course, sliced and served cold with potato salad taken directly from the buffet!! Sauces were made from powdered stocks and gravy powder and not from real stocks. Food was not cooked to order and was not freshly cooked!! Main course was a buffet (but served from the kitchen), hot held in Bain maries. Risotto was so over cooked on night it had turned to mush and was clearly cooked hours before we sat down to eat. Protein (meat and fish portions) were also tiny and wrongly described on the menu. Most meat portions were less than 100g!! A normal portion of meat or fish should be 160-220g !! Over all it was just disappointing. Our friends stayed at the Crystal Vaya and it was way ahead with food all cooked to order! We stayed at the Bergland in Solden and it too was well ahead and all cooked freshly to order. We felt this area was most lacking for a 4 star superior hotel.

Wonderful
Traveller Type:

Very Good
Traveller Type: Solo Traveler

Very Good
Traveller Type:

Wonderful
Traveller Type: Family with Young Children
  : clean, modern and tasteful in a great location
  : some noise in the street at night

Wonderful
Traveller Type: Business Traveler
  : everything
  : -

Wonderful
Traveller Type: Traveling as Couple
  : location and staff were excellent . Very clean and efficient.
  : Rooms are small for a week. Limited control of heating in the rooms. Excess of food which was unnecessary