Petra Segreta Resort & Spa

Disappointing
Traveller Type: Traveling as Couple
  : Apathetic desire for attention to detail. Style over substance!I acknowledge that what is written is a personal account based on personal observations and experiences. I felt it important to share them given that the hotel holds itself in such a prestigious position of being categorised as a five star hotel and worthy of inclusion in the Michelin guide.I have never stayed in a resort quite like this. Sadly though not for particularly positive comments or critique.5 night stay in a Sardinian hilltop hamlet - 27 rooms including 3 suites. Idyllic spot, perfect sunsets, stunning views surrounding with the backdrop of vivid mountains.Very close to San Pantaleo, a really beautiful, buzzing little village. A 6 min car journey and 35 minute walk. We enjoyed several evenings at the bars and restaurants here.ArrivalReception staff provided us with a pleasant enough welcome on arrival. Porter attended to luggage and placed in the room. We were offered a small glass of Prosecco, which was much appreciated. We were shown to our room, glancing over the pool area and breakfast roomEvening meal on the terrazaConcept of sharing starters/main course only option. Food nice, but little for the vegetarian palate, leaving one guest satisfied and one underwhelmed. An elevated price overall , but not unexpected. Eye watering and expensive wine. I am a seasoned traveller and experienced restaurant hotel guest. Yet the mark up on the wines was extraordinary.BreakfastAverage at best. Constantly having to ask for glasses, orange juice, fresh fruit. On one morning it was even questioned as to why I wished for more white bread. The replacement of these items are basic and fundamental to any breakfast service, let alone in a five star resort. It shouldnt ever require guests to advise what needed replacing.Why would you not use the outside tables and make the most of the wonderful views in favour of the offer of inside tables and patio doors closed over?! I have cons

Wonderful
Traveller Type: Traveling as Couple
  : Excellent facilities and privacy. The views from the room were amazing and the whole place is kept very clean and beautiful, as you would expect from a Relais & Chateaux. Breakfast had a great variety of options. Staff were friendly. All in all it felt like a very special place. It is located close to many beautiful beaches. We had a great time while there.
  : The hotel should advice guests with cars never to turn left out of the property, even if Google Maps suggests it, since the road was in a very poor condition. Had we not had a 4x4 wheel drive we would have been stuck or broken the car. Turning to the right instead , even if you drive a bit longer, works very well, as the road is maintained. The normal restaurant (not the Michelin star) was too pricey for the food it serves : a set menu, which with wine comes up to 400 euros for 2 people. .

Fair
Traveller Type: Traveling as Couple
  : Summary: Petra Segreta Resort positions itself as a five-star property, but our experience was mixed. Despite the beautiful location and top-notch restaurant, the price-performance ratio wasn't right for us. Rooms: Clean, with varying quality of beds. Some rooms are worn, with sporadically working appliances like TV and air conditioning. Some furniture is broken, and some rooms lack storage space. Service: Variable at the front desk, consistently top-notch at housekeeping. The restaurant had ups and downs, though breakfast was always excellent. Facilities: Pool and spa are highlights. However, some areas could use maintenance. Location: Excellent, however, a car is urged for restaurants, beaches and sightseeing. Food: High-quality cuisine in the hotel restaurant. Good in the Bistro. Value for Money: Overnight stay seems significantly overpriced. At the same time, food is reasonable. Drinks are more expensive than the island average in similar categories.
  : Unpleasant Experience: Despite the resort's beauty, there were challenging moments. We had to change our room due to severe quality deficiencies. Instead of any compensation or gesture of attention for the inconvenience, we were presented with a contract with considerable force prohibiting us from posting negative reviews on TripAdvisor or other platforms. This significantly marred our overall experience. Recommendations: Couples seeking privacy and rustic charm might be comfortable here. However, those who value top-notch amenities and service highly might be disappointed. Constructive criticism: With investment in maintenance and improved customer service, the resort could live up to its promise as a five-star hotel. The unique location and charm justify the price only if guests feel like they are.

Good
Traveller Type: Traveling as Couple
  : I booked a very exclusive, expensive room with a beautiful private pool with a stunning view. The area was very very quiet and private.
  : The property can use improvement, but I will only point out somethings . The wifi is weak and only works properly indoors. There is no excuse for that in 2023 especially at a luxury resort. Time to fix it. The bathroom has no Qtips or tooth brushes or toothpaste. The breakfast was lousy. Same things every day with little choice. Only thing they provide on order are eggs, but not an omelette which costs 12 euro. Smoked salmon, 12 euro. Pancakes 10 euro. If that isn't ridiculous, cheap and foolish I don't know what is. They should be embarrassed considering how much it costs to stay there. If they run out of things on the buffet they dont replace them. There are tables outdoorsBy the breakfast area, but they don't let one sit outside. Lastly, the breakfast is served in the Michelin Star restaurant in Which the ceiling has leaks and the paint is in terrible condition with watermarks everywhere.

Very Good
Traveller Type: Traveling as Couple
  : The location is excellent. Amazing views over the coastline. The food was excellent although we didn't have the full tasting menu at the Michelin Restaurant. The meals we had were very good albeit a bit pricey but we were aware of this. We stayed for four nights but two nights would have been enough as there is nowhere local to go and maybe try other restaurants. The staff were very helpful with limited English but enough for each of us to be understood.
  : I thought I had booked a room with a walk in shower as that was the photo I had from booking.com but it was a shower over a bath. We had sunbeds in our little outside space but were not allowed any cushions similar to those round the pool area. We didn't sit around the main pool as there was no wifi signal and we like to have wifi so this meant we stayed in our little outside space where the wifi was also not great but did work. It is very isolated which we were aware of so I would suggest renting a car to be able to get out and about. Taxis very expensive in the area.

Very Good
Traveller Type: Traveling as Couple
  : The hotel is set in an idyllic location some minutes drive from the cute village of San Pantaleo. Staff is well prepared and friendly. Rooms are specious, clean and comfortable. The terrace is to die for. Breakfast is good and plentiful. Do not miss the sweet offer! This is an ideal retreat and get-away-from-it-all to couples and those who really need to detach from the hassle and bustle of everyday life.
  : There are very few, or rather nothing, that I didn't like. Perhaps my advice is not to go there at all since returning to normal life can be very stressful after your stay!

Pleasant
Traveller Type: Traveling as Couple
  : Super nice resort, most staff is super friendly and it has a beautiful view. Short drive into town and to local restaurants.
  : We paid a high price (1200 a night) for a private villa with pool & view and they stay was great, but certainly overpriced. A few examples, 1) luckily the villa next to us was empty otherwise it is definitely not that private 2) The Michelin star restaurant in our opinion only has the star because its affiliation with a famous chef and the location, not because of the food or experience. 3) staff decided to check on our pool lights in the middle of the day while we were using the pool and they took a while, just chatting about. Only after I asked them to hurry up they were suddenly done. Overal, not the privacy and experience that should come at this price.

Pleasant
Traveller Type: Traveling as Couple
  : Gorgeous public areas, lovely interior
  : The bed was too hard, uncomfortably so. Instant coffee in the rooms, at this price you should have a Nespresso machine or better coffee facilities.

Wonderful
Traveller Type: Traveling as Couple
  : Location, interior design, Michelin star restaurant, selection and quality of beverages, and proximity to local village.
  : Breakfast Lacked hot dishes.Accommodation lacked adequate sound insulation given noisy neighbours on two nights. Junior suits should really be detached. Restricted menus in standard restaurant when you were there for six nights.

Very Good
Traveller Type: Traveling as Couple
  : Petra is a high end property in an unbelievable location - incredible views of the area from everywhere. The rooms were actually separate houses (duplexes) some with their own pools. The restaurant is magnificent (expected as Relais Chateaux) and the service was exceptional.
  : At this level, we expected the simple things like a good espresso machine in the room (we had instant coffee and a water boiler) to be a given. The property is isolated which is part of the appeal - but the road to get there is challenging (even by Italy standards). Unfortunately, we were there in heavy mosquito season and it would have been nice to have screened doors and windows so we could enjoy the cool nights of late September but there were none.