Orka Club Hotel & Villas

Poor
Traveller Type:
  : The staff tried their best despite the lack of a common language
  : Better training for the staff as the service was fundamental and they have little understanding of English, surprising as the majority of the guests were from England. My biggest complaint is I left a removable laptop hard drive in the room on my departure, I tried to contact reception, but the phone was left unanswered, On my return to England I engaged a Turkish-speaking member of staff to contact the hotel and request the return of the missing item, We were eventually contacted by a member of the reception team, Erdan Mercan claiming the missing equipment had been found and was in reception he requires 70.00 to post the item back to England, We asked for photo evidence and we would transfer the funds. No pictures were fourth coming and the Gentleman in question has blocked all incoming calls, I personally Contacted Booking.com regarding this matter again no help, and was told this was between me and the Hotel. Still no hard drive and no follow-up from the Booking.com call center. Not impressed by the response from either Booking.com management or the Hotel staff reception

Poor
Traveller Type: Family with Young Children
  : Rooms was clean and was big enough. Thats all
  : Aqua park and hotel are in different locations. From the pictures we thought we will stay just next to Aqua park. But not. Even the reception+food area is in different locatin. You must use a shuttle to go to eat or for aqua park

Wonderful
Traveller Type:

Very Poor
Traveller Type:
  : Totally disappointing they received a hotel that does not deserve the money I also had some problems with the staff and stayed for three days, no bed sheets were changed, only towels were changed, more things in my eyes 1 star food is very bad

Good
Traveller Type: Family with Young Children
  : The hotel itself is big and beautiful, the facilities are great and the food is delicious! The Guest relations - Esra was so lovely and helpful with everything.
  : We booked an annex room which is actually situated outside of the hotel complex itself. There is no buggy facility and it takes approx 10-15 minutes to walk from there to the main area which is where breakfast, lunch, dinner and the reception is. This is difficult with young children and when the weather is 35 degrees plus. We didnt get the rooms we had originally booked as they said there was a technical issue with the AC but really our rooms were given away to others. The manager needs reviewing as his service is terrible, atrocious and was unhelpful. Whilst we were waiting for our room problem to be solved, he went to have his lunch and leave us and our small children in the lobby and the heat, roomless. Upon checking out, we were accused of stealing towels and made to wait until they found them which were still in the rooms and not with us! We didnt even receive an apology.

Good
Traveller Type: Family with Young Children
  : Food was great and staff was lovely
  : Waterpark needs more lifeguards

Good
Traveller Type: Family with Young Children
  : The villas are large and the garden areas are very well kept
  : The food isnt great

Very Good
Traveller Type: Family with Young Children