Locanda Del Gagini

Wonderful
Traveller Type: Family with Young Children
  : Everything was great and the service was sooo good!

Very Good
Traveller Type: Traveling as Couple
  : Convenient position in town, and the bed was fine. Next door, it sounded there was a problem with their cistern, so during the night we had to listen to it filling up slowly and repeatedly ! This was not a problem with our hotel though!

Disappointing
Traveller Type: Solo Traveler
  : Great location & clean room
  : It was an old building & as soon as I entered reception there was a musty smell like the place hadnt been ventilated in a while. The makeshift staircase to the 1st flr was wobbly & would probably collapse if obese guests were using it. On checkout I told Silvia about the musty smell & her immediate reaction was to get angry & defensive. Clearly she doesnt take negative feedback well! She actually had the audacity to say that I had a bad attitude & said, this is not normal! Well its not normal for guests to put up with a musty smell at a property either! Also I ordered room service breakfast & the staff failed to bring what I ordered. I asked for poached eggs & was told they only do boiled. I ordered toast but what I got was just plain slices of untoasted bread! The coffee was cold as it was served in a cup & not a pot to keep it hot. I dont know how I was expected to eat my eggs when they forgot to bring a fork. Clearly the attention to detail was lacking here! The worst part was Silvias bad customer attitude when I told her about the musty smell. Apparently she only wants to hear good things about the property but nothing negative! The standard of accommodation was not even 3 star & way below my expectations.

Wonderful
Traveller Type: Solo Traveler

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : The location is really the strength point, same for the kindness and the availability of the hosts. The breakfast is very good and so the daily cleaning service.
  : Slightly uncomfortable the steps up to the second floor with a 2yo child, even if the full floor availability created a great privacy advantage. The main window of the room was not opening, but there were small ones easily accessible.

Good
Traveller Type: Traveling as Couple
  : The location was great in the sense that everything to see in Palermo was close by. We could walk everywhere, left the car parked for the 2 days that we were there. But it is downtown so you get all the sights, sounds and smells that go with a gritty city like Palermo. The host was wonderful, especially when another guest ended up with our keys at check-in. She sorted it out quickly. The room, bed and private bathroom were clean and comfortable.
  : The balcony chairs and table were dirty and had to be wiped cleaned before we could use them. The planters were littered with cigarette butts.

Very Poor
Traveller Type: Family with Young Children
  : Locanda manages to make vacation stressful! It is a grossly misrepresented property. There was no one at the property when we checked in. The room that we booked was in fact in another building that we had to find, walk to alone with our infant and luggage, then go up 2 flights of stairs - all of this was absolutely not listed in the description of the room. At no point did the booking list this as essentially a self check in apartment with no reception or hospitality. The price and description of this property is way out of line. The owner harassed me with whats app and booking messages about our time of arrival constantly - also whether or not we would have breakfast, when etc. We are on holiday and want to be flexible- at no point in the booking description did it say that we were at the mercy of the owners to plan our trip. We stayed at 4* and 3* hotels during our time in Sicily and the hospitality at these places was impeccable- even when it was a self catered/B&B establishment. But Locanda is perhaps the worst hotel/B&B I have ever booked for this money (150$+ a night!!) .Worst, the building we were in locks with a very cumbersome lock situation and no one there for reception. In case of a fire, I cannot imagine people would get out alive. This property to me is misrepresented and grossly abusive in management. They must be making a killing charging people the price they do, having no one to assist you, no one at reception, no one available and nothing updated for 40 years. Lastly, people have said the breakfast is good- Im not sure who they are but it was basically pitiful in comparison to others we had on this trip?? This is the photo of the bathroom we had to use after breakfast - with no light inside! Wild Palermo place- do not stay

Fair
Traveller Type: Traveling as Couple
  : Location was good, just off Via Roma. The breakfasts were complete. The hostess Silvia was very kind.
  : The room was a 3-flight attic walkup, awkward with luggage although the hostess provided help on arrival. The bathroom had no hooks to hang towels, clothes etc. This was a problem as we stayed there an entire week.

Disappointing
Traveller Type: Traveling as Couple
  : We chose this hotel purely based on the reviews, where the location was rated 9.6 . In fact, when we arrived, the location was a bit dodgy and really not 9, but more 4 (zone ZTL). In addition, the parking which the hotel suggested us to use was 3 euro per hour (24 hr is 25 euro, starting at 10am, after 10am +3euro per hr). No one at the reception at 7pm on Tuesday, so we did self check in. We had to leave this place without staying for the night and went to Mondello instead.