Sheraton Pasadena Hotel

Very Good
Traveller Type: young couple
  : Location, comfy bed
  : AC either too strong or too weak..Only have one bottle of water even we had two people

Wonderful
Traveller Type: review category business travellers
  : Pretty much everything except for one of the mattress.
  : One of the bed in our room was very uncomfortable. The mattress was sagging on one side.

Wonderful
Traveller Type: young couple
  : Close to a lot of locations, the bi- level is very nice!

Pleasant
Traveller Type: young couple
  : Pretty good
  : Awful restaurant

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: solo traveller

Wonderful
Traveller Type: young couple

Very Poor
Traveller Type: review category business travellers
  : Seemed like a good hotel, didn't stay there at the end because it was impossible to reach them over a phone or Booking in-app message
  : Tried to reach the hotel in advance as my plans have changed and I wanted to ask about any options to change or cancel the stay. The phone they listed is only for corporate customers so they didn't want to help. Any other phone found online was not working or was the same corporate number. I was writing to them using the Booking app but they never replied to me. And I sent messages on multiple days. Requested to waive the cancelation fee and they never responded. Not being able to simply communicate with a hotel that I booked is a huge red flag. I would avoid.

Poor
Traveller Type: solo traveller
  : Location, design was appealing as I arrived
  : Staff were smiling but unhelpful. Front desk girl was rude as I arrived for 3:00 checkin as published on booking.com only to be told checkin was at 4:00 with no sorry or even a recommendation to try one of the many bars or cafes nearby while I just sat in the hot sun for a room that - when I did get checked in - was DIRTY. Dust particles deep in the unused AC unit blew all over the room and had fallen like brown snow all over the bedding. There was a damp spot on the carpet. After I checked in, a maintenance person opened my bedroom door with a key without knocking and then had a loud conversation in Spanish right outside before leaving without apologizing. The tv was buggy and I felt ripped off. I was glad it was only a one- night stay but really disappointed by the La know customer service or value. I have two kids with disabilities and really needed a Nice, clean, stress-free night. Next time, I will not risk using booking.com since I know that the checkin times are incorrect. Nor will O be back at the Dena. Bummer. I keep looking for a place to use every month.

Good
Traveller Type: young couple
  : Location was great and the room was comfortable.
  : There were people constantly walking around outside the garden patio area, and that was the only way to open up windows and doors, so it was not as private as I had hoped