Istoria

Fair
Traveller Type: Traveling as Couple
  : Fantastic breakfast, great location, beautiful aesthetic, mostly nice staff.
  : We paid almost 2k for 3 nights (650pn) for the most basic suite, which was called the Saga Suite - and it was just a normal room. It looked over to the hotel pool next door and had a cleaning cupboard next to it, so there was lots of noise.When we checked in I saw that there was a much better suite called Recit with a private pool which was less money than we had spent - this frustrated me. Surely booking in advance should secure the best deal? I asked about this and if we could change rooms and coincidently the room vanished from the website and booking.com because someone had apparently booked it.I understand Istoria want all rooms sold, but to sell one of the best rooms in the hotel for less money than a current customer has paid for the most basic room, is a sure way to leave them feeling hard done by.I had also informed Istoria prior to arrival that we would arrive at 12pm but they made us wait until 3pm on the dot until we were allowed to check into a room. They only have 12 rooms and we were only one of a few guests to check in that day, so prioritising a room for guests they know are arriving early would have been nice. We had just come from Aperto Suites in Fira who allowed us into our room from 11am and provided exceptional service.Ultimately the customer service is what let this hotel down for us. Had they allowed us to check in an hour early and recognised that we were paying a premium price for a basic room and changed our room accordingly, we would have enjoyed this better. We feel we overpaid.

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : th design creating a really cocoon atmosphere, the pool is one of the most beautiful I ever sawthe breakfast was very very good and so nice not to have a buffet very helpful staff with the reservations
  : nice staff but a bit non professional, we were often disturbed in our room despite a clear sign on the door, employees were very loud around the pool, the diner experience was underwhelming to say the least ( not so tasty food, pricy and we didnt get to order desert, the chef had already left). the location is not that great and the surroundings are lacking and unfortunately you see them from your terrasse

Wonderful
Traveller Type: Traveling as Couple
  : Staff were excellent, room was beautiful
  : Prices of the drinks and food

Very Poor
Traveller Type: Solo Traveler
  : the architecture is fantastic.
  : the staff were rude, undertrained, I felt like there was a very racist attitude as a solo traveler, the manager made rude and discriminatory comments. booking.com has not helped to resolve my complaints. be careful at this place! the hostility was high and the quality of food, drinks and service was very very low.

Wonderful
Traveller Type: Traveling as Couple