Holiday Inn Express Hotel & Suites Perry an IHG Hotel

Poor
Traveller Type:
  : like the staff, they are helpful and polite, also like the location for our travel purpose
  : There were no towels or wash clothes, the exhaust fan did not work, coffee maker did not work, remote control for TV did not work, Refrigerator leaked all over floor on slick tile, someone could have slipped and hurt themselves if we didn't notice. This particular room was dirty and has stains all over ceiling. Needs attention before renting again for sure or this room will surely hurt your reputation. This was room 201. 2 weeks ago we stayed in room 305 and it was great. Please take care of this room so future customers will be more happy.

Very Good
Traveller Type:

Very Poor
Traveller Type: Solo Traveler
  : Incredibly greedy hotel.

Fair
Traveller Type: Traveling as Couple
  : Room was spacious
  : We had to change rooms because the main door was messed up and the shower door. The new room was not clean had hair everywhere. The ac was not cooling good. The room had a smell to it.

Poor
Traveller Type: Business Traveler
  : Location
  : Dirty, only one towel and washcloth for entire family, continental breakfast was not worth it.

Good
Traveller Type: Traveling as Couple
  : The breakfast was good, better than a lot of places that we've stayed.
  : The pancake machine didn't work right all the time. I prefer waffles, and I know that they are messier but more fun. The door to our room needed some maintenance, and I had to ask for an ice container. I know that you were recovering from the storm so we just dealt with it.

Very Poor
Traveller Type: Traveling as Couple
  : The cleanliness.
  : I definitely did not like being woke up by the Housecleaner @ 9. I also did not like how I was running a little behind (checkout is at 11 & I was walking out at 11:14) and Im assuming the big white girl was the manager beating on my door like she was the police. I opened the door to her acting like she wanted to fight me because I was running a little behind, literally standing right in the door way, along with 3 other women, literally felt like they were going to jump me or something. Also there is no vending on the 3 floor just an ice machine but there is a sign that says vending and ice.

Very Good
Traveller Type:
  : Location, price, and ease of access.
  : A/C unit did not work so room was warm all night.

Disappointing
Traveller Type: Traveling as Couple
  : I booked a king size room in June. My state was in the end of July and when we got there, we was in a double queen room, which I paid extra for the king size when I asked him what happened they said somebody had changed my booking, which was not me, they told me it was that Monday, which we was already on part of our vacation in Saint Augustine. This is the second part of it as a family members once I booked it and paid for it. I never changed my room when I said something, they said that no one but the manager had authority to change the rooms and they was completely booked up so I couldnt get what I booked in the first place. I paid about 100 extra dollars to stay in a king size room, which they never gave me the difference back. They continue to blame it on Booking.com for my room being changed when I called booking.com they would they told me that they would get in touch with Holiday Inn express Ive never heard anything from them and I never got the refund for the extra money that I pay for a room that I didnt get. The refrigerator was leaking. The coffee pot didnt work and they had some kind of leaking in the, the lobby from the same one we stayed there the last couple years and it was completely different this time

Fair
Traveller Type: Traveling as Couple
  : The bed was very comfortable and had a nice big tv.
  : Only had one set of towels. We had to go get more towels. Then when we went to go take a shower there was not bath soap/shampoo in the dispensers not sure if there was any conditioner could not wash my hair.