Hotel Milano

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : very friendly helpful clean location
  : walls a bit thin between rooms. no kettle

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Family with Young Children
  : It was pretty central. Clean room, friendly staff.
  : The air conditioning unit was way too loud and couldnt use it at night. Also, the ceiling fan was old and worn out. Possibly had a bearings issue so it was loud when we tried to switch it on.

Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Family with Young Children
  : good parking. clean and big rooms
  : -

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type:
  : Location was very good, not far from train station. Rooms are clean and very comfortable. Even though we stayed only one night it was a good place to rest. Breakfast was yummy as well.
  : Walls are pretty thin and when there is the people in coridors it can be very loud.

Very Poor
Traveller Type:
  : Email sent to Booking.com To Management at Booking.com, I am writing to address a serious matter regarding a reservation made on behalf of two students currently in Italy for a study placement. The reservation was made through your website under the name of XXX on the 1st April 2023. We have received disturbing news that two members of staff at Hotel Milano intentionally overcharged the guests during their stay. This morning, when checking out, they were requested to pay the sum of 458 EUR for the room and refreshments, despite the room being pre-paid on the 1st April 2023 via Booking.com. At the time of the request, a senior member of staff appeared, telling the guests and junior staff member that the payment had already been made, but did not mention it again after the card payment was taken. After the guests questioned the payment, the senior staff member proceeded to the back office and later returned, stating that "everything was fine." During a later conversation with the guests, the senior staff member asked invasive questions such as "where they were from, what were they doing here, and where were they going?", almost appearing to be a form of diversion tactic. We strongly believe that the senior staff member's initial statement that the room was already paid for, followed by the failure to mention it again, was dishonest and deliberate. This led to a total of 908 EUR being taken for the reservation, and no attempt was made to acknowledge the overcharge or to refund the money taken from the card. We consider this to be an act of theft. We have already reported this matter to both yourselves at Booking.com as well as the hotel. Additionally, we plan to also escalate it to the relevant authorities

Wonderful
Traveller Type: