Hotel Gala

Very Poor
Traveller Type: Traveling as Couple
  : Me and my partner are not happy and have been in distress regarding the property! They have portrayed us as drunken hooligans! we have had nothing but the utmost respect for the staff whether it be bar staff, cleaners or food service. The police was called following hotel protocol for no more than raised voices as my girlfriend was in distress from falling from a chair and hitting her elbow and seriously hurting herself by breaking her elbow from the front left chair leg which snapped causing her to hurt her elbow in the sharp corners of the dressing table, which may I point out the chair has been left in our room still BROKEN the whole holiday... and charged for 2 sets of bedding and 2 bails of towels which couldn't be helped as the wound has bled in her sleep. The bill was 175+ or we had to leave. The police was happy with our behaviour and was more than happy to leave us with each others company. They understood that no domestic or criminal acts was taken place. No arrests was made nor passports taken which would usually be the case in a foreign country. As honest respectful people we went straight to the reception and explained this. But we was faced with rudeness and threatened by being asked to leave if the chair and extras was not paid for there and then. My partner asked for first aid and medical attention in which she was refused by katrina (the manager) and told to go to the lifeguard where she continued to walk up and down steep slippery stairs and walk across the wet floor by the pool over 300yrds away. My partner was not asked by any staff if she was ok. The lifeguard was very respectful and concerned with her which we admire. The holiday was fully ruined as we couldn't do any excursions or any other form of physical experiences. We spent 2 full days at the hospital and cost us an additional 150 excess. I personally think the hotel manager has discriminating us by being British by stating we was drunk hence our own fault.
  : We didn't like the fact that when we contacted booking.com about this whole situation we found out that the hotel had put their version into them already... the guy on the phone was Spanish of course said his hands were tied ... we then asked to speak to his manager about this the phone went dead I received an email saying the line conveniently went dead and he tried calling back (he didn't!) . Nothing has been resolved and we are willing to take this higher if necessary! Overall disgusted!

Good
Traveller Type: Traveling as Couple
  : The food and the pool and the rooms.
  : Entertainment was poor and they dint remove rubbish from the rooms

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : Great location, friendly stuff, huge room with two king size bed. Really nice selection of foods in the morning and dinner.
  : We had to pay for using the safe, but for 4 stars hotel it is a joke. We had to pay a lot for parking underground in the parking lot, but it was under construction, so was horrible to park there.

Pleasant
Traveller Type: Traveling as Couple

Disappointing
Traveller Type: Family with Young Children
  : location
  : a lot of things are not okey: not clean at kitchen(each 3rd cup or plate - dirty), ive seen 2 times cockroaches. At room - very dirty at bathroom, floor is dirty. very noisy environment.

Very Poor
Traveller Type: Traveling as Couple
  : The food was appalling breakfast was appalling lunch was appalling dinner was appalling cockroaches everywhere swimming pool was dirty cockroaches in the room all over the restaurant and on plates and cutlery
  : Everything was appalling

Fair
Traveller Type: Traveling as Couple
  : Cleaned everyday , location quite good central
  : Rude staff , paying for upgrade when already asked for sea view when booking it , 126 euros extra , unable to stay in room later than checkout and had to pay for lunch all in all wouldnt go back cleaners were great though cleaned room daily

Poor
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children
  : The staff was nice , the room was kept clean and neat every single day so the cleaning staff gets 10/10.
  : The gym was disappointing. Extremely dirty, no equipment to clean after use. One of two running machines was not working. Weights and kettlebells missing. Had to walk through chemical hazardic air to get there. Some construction work was taking place right next to it on the -1 floor where the car parking is. The gym needs a BIG upgrade. I will not book at this property next year unless I am sure the gym has been made better. I also didnt find the food they served any special. I could only eat the french fries which even sometimes were undercooked!