ibis Pontarlier

Wonderful
Traveller Type: Traveling as Couple
  : Estupendo, generoso
  : Todo estupendo

Poor
Traveller Type: Traveling as Couple
  : room was a standard Ibis room
  : staff were indifferent and did not listen to what was asked of them. gave us wrong info re train and for got to book taxi

Very Poor
Traveller Type: Family with Young Children
  : nothing at all. It was awful from start to finish.
  : I asked for a quiet room. What I got was a room with what sounded like a door banging going on all night. Every two to three minutes it was a triple bang, like a door being opened and then bouncing shut. I don't know what was causing the noise. I had no sleep whatsoever. On top of that, I was on an extremely busy road with air conditioning units outside the window. The location was appalling, basically well out of town and in the middle of an industrial estate. The whole hotel smelt of smoke and my room smelt so smoky that it made me feel sick all night. The air conditioning didn't work. You couldn't function it yourself, You had to go down to reception for them to adjust it. Floor did not look clean, The bed was not comfortable, The pillows were awful. We paid for dinner ( we arrived on a Sunday) but were sent an e-mail saying that dinner was only served on a Monday to Saturday. We paid for breakfast but when I went down to breakfast, flies were crawling on absolutely everything. It was totally disgusting and I didn't eat anything. I complained to the staff but I was told they could not deal with my complaint as we had booked through booking.com. I spoke to booking.com who were very helpful, whilst I was in the hotel. They told me they spoke to senior management who refused to accept any of my complaints. I am not sure how because they could have walked out to the breakfast area at that moment and seen the whole thing crawling in flies. This was honestly the worst hotel stay I have ever endured in the whole of my travelling experience. The hotel agreed to refund our dinner costs, having initially denied that the e-mail was sent and having said to us that food was available on a Sunday when we had previously been told it was not and so we had stopped to eat on the way. The staff were not overly helpful. I could not change rooms because apparently the hotel was full. Shocking experience.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Clean rooms, decent size. Nice reception, breafast/lounge area.
  : No coffee/tea facility in the room and they charged us 3 eur per person for coffee downstairs.No fridge in room.

Poor
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : Great location near many restaurants etc and a super market in easy walking distance. You can buy breakfast at the hotel or save a bit and walk to the boulangerie where they serve coffee and OJ or buy from the supermarket which is closer. Friendly staff, clean a bit basic but comfortable and quiet. We were on a motorbike and found it save enough to park in tte hotel car park. We would stay there again is is a good base to explore from.
  : You could access the car park easy from the budget IBIS whos gates were always open and the fencing didnt go all the way around the car park.

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: