Holiday Inn Express Hotel & Suites Port Arthur

Pleasant
Traveller Type: young couple
  : very clean. Room had nice pillows and comfortable bed.
  : I think management has changed. 1) Breakfast was very limited. There was no bread out for toast and had to asked for it. when bread was brought out it was only two for me she did not put out more. note it was about 9 and there were about 10 more people after me. The decafe coffee was very cold and I had to place it in the microwave to warm. 2) This is second time that that I have stayed and when going to breakfast return to my room and they had already inactivated my key to the room and when I went down to tell them they claim to reactivate it but once again it did not open the door. This was very frustrating. I have stayed here several times but will try somewhere else next time.

Pleasant
Traveller Type: Traveling as Couple
  : Great customer service at the front desk.
  : The rooms need amore attention to cleanliness. The doors and floors were filthy

Disappointing
Traveller Type: Family with Young Children
  : Their was a roach in our room

Very Poor
Traveller Type: Traveling as Couple
  : The location and the friendly staff
  : The guest across the hall from me were very loud. I was awakened out of sleep over 9 times due to the slamming of their room door on the latch. The front desk phone was busy. the front desk clerk had to come talk to them.

Good
Traveller Type: Traveling as Couple
  : Staff and location

Very Good
Traveller Type: Solo Traveler
  : Nice mattress and bedding...very comfortable! Friendly staff!
  : -Bathtub/shower had leak that let water out onto bathroom floor. -Tub was very slick without slip guards present in the tub. -Lots of discoloration in the tub from chemical or scrubbing? -Upholstery stain/discoloring on the sofa. -Only 1 working eleva

Wonderful
Traveller Type: Traveling as Couple
  : Clean. Good location. Nice breakfast. Quiet

Very Poor
Traveller Type:

Pleasant
Traveller Type: Traveling as Couple
  : very clean. Room had nice pillows and comfortable bed.
  : I think management has changed. 1) Breakfast was very limited. There was no bread out for toast and had to asked for it. when bread was brought out it was only two for me she did not put out more. note it was about 9 and there were about 10 more people after me. The decafe coffee was very cold and I had to place it in the microwave to warm. 2) This is second time that that I have stayed and when going to breakfast return to my room and they had already inactivated my key to the room and when I went down to tell them they claim to reactivate it but once again it did not open the door. This was very frustrating. I have stayed here several times but will try somewhere else next time.