No. 1 Charlotte Street

Very Good
Traveller Type:
  : Breakfast was superb, facilities made available for eating take-outs back in lounge. Staff super friendly and helpful. Room was small but functional. Location was lovely and tables on lawn overlooking sea was a bonus. Quiet town and hardly any traffic -perfect!
  : Slightly larger room would have been preferable. Doors to rooms could have closed quieter.

Very Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type:
  : Did not check in as we did not like the fact that the hotel was surrounded by drunken youths
  : Did not check in

Very Poor
Traveller Type: Traveling as Couple
  : Do not trust the pictures on the webpage and in booking.comAbsolutly not the reality. Low standard.

Good
Traveller Type: Family with Young Children
  : Nice location but we'll overpriced for small bedroom.
  : See above. Bedroom was tiny.

Wonderful
Traveller Type:
  : As a former inn keeper I know that sometimes things are not what one might expect, but how you deal with this is a true reflection of how client focused an establishment might be. I had booked two rooms and my room was exactly as expected, bright cheery and had a great view over the harbour. The bed mattress was a little too soft for my liking and I think might slowly sinking towards the end of its life. That said I did sleep well. The bathroom sink had a loose hot tap as the plastic washer had snapped underneath it. I imagine that trying to get a simple thing like that fixed on Islay is an issue and it caused no problem as the tap worked fine but I would worry how long it might be before a leak happens. The crew who serviced the rooms did a fantastic job and cleanliness was top notch. Breakfast was simple but tasty and there was a good selection of choices. All the staff I engaged with were delightful but a special mention must be given to the ever smiling Kim on reception. Despite facing the main road in Port Ellen the hotel was quiet. Th weather was unseasonably warm and dry and the sun shone long and hard; thus the view from the front of the hotel was fantastic. My friend was disappointed in his room choice. Nothing wrong with the room but simply too small for him and he had selected the wrong room. As the hotel was full he was unable to move room for two nights thus he decided to check out and move to the Islay hotel. No 1 Charlotte Street had no obligation to offer him a refund as it was his choice. However they choose to refund the two nights he had not stayed which is simply 'above and beyond'. If you want a reasonably priced in Port Ellen I would heartily recommend this place and do say hello to Kim from me.....she is a commensurate hospitality professional with many years experience and is also extremely charming.
  : Mattress on the bed was I feel aging.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type:
  : The location, hotel, and staff were all excellent. The breakfast was great and could be tailored, unlike so many places, so you do t get too much of anything you don't like. The whisky bar was well-stocked, and the staff was friendly.

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children