Madame Vacances Résidence Les Jardins de la Vanoise

Fair
Traveller Type: Family with Young Children
  : We booked our skis through Sport 2000 who were friendly and efficient. The village is picturesque and friendly. We had the most beautiful view of the resort from our balcony, we watched the new year light celebrations from our room. The restaurant and creperie below were fantastic. Great restaurants and bars throughout the resort particularly the restaurant at the top of the gondola- the best staff! Especially Jess and the lovely guy from S. America. The location of the apartment was amazingly central. Worth its weight when you have three children. Eva from Madame Vacancies was amazingly helpful and couldnt do enough for us, she was also quick to respond. I would definitely recommend staying here, it was a truly lovely holiday, I would just be mindful of the commentary below.
  : The apartment was in the most amazing location- ski in and ski out with the boot room leading directly to the lifts. However, the apartment was very basic. We were not aware when we booked that we would be expected to make up the beds when we arrived (we didnt arrive until late), that reception would be closed the following day so we wouldnt be able to sort additional bedding (Wednesday), that we would be expected to clean the apartment when we left without cleaning products or mops to do so. This is all ok, but I believe its about managing the expectations of the guests. The details explained there would be WiFi, but this was charged on a daily or weekly rate, four devices at a time. The WiFi was weak and not sufficient to work from. The reception area had experienced leaking pipes so had holes in the ceiling and buckets placed around. WiFi was free here but it was often left uncleaned. There is a large parking area but this is also charged at a daily rate. The balcony area was concreted but worn away, the table was badly weathered as were the clothes dryers. The apartment was clean but the bedding was cheap, pillows were awful. Take your own.

Very Good
Traveller Type: Family with Young Children
  : This was our third visit. Location is spot on for ski lift and restaurants. Staff are most helpful.
  : Not a lot

Pleasant
Traveller Type: Family with Young Children
  : Location is great, you cannot do better in Pralognan. Nice deck/balcony. Kitchen is useful. Lots of room!
  : A few things could get better. 1. Reception only works certain hours of the day, and it differs. If you need something outside their hours, the central Madame Vacances help line cannot do anything. 2. Upon checking I was told that there is also a $100 cleaning fee that booking.com didn't mention. I think after I raised this issue with Booking it was retracted... 3. Dishwasher and washer were present but no detergent. Now there should be, I left some:) 4. When dishwasher runs, there is a water leak somewhere - puddle appears from the spaces between floor planks. So dishwasher is unusable at the moment 5.Paid wifi simply does not work in our unit. 6. Our bathroom shower drain was clogged. Overall, it needs a little TLC but once we acknowledged these things, our stay was perfect! Check out the local creperie Mouch'Du down the street. their savory crepe dishes will make your jaw drop, as well as unbelievably low prices.

Good
Traveller Type: Family with Young Children
  : Excellent for families - literally ON the slope.No car needed during the stay.
  : Premises are ageing but beds were descents. It is a good place for skiing and resting but not a fancy resort if this is what youre looking for. A welcome kit could be proposed upon request for the first evening and morning (coffee / pasta / cereals / milk bread / eggs). That would definitely ease the first day.Staff was friendly and of good advice. Dont hesitate to ask.