Hanalei Bay Resort

Policies

WiFi is available in the hotel rooms and is free of charge.

Private parking is possible on site (reservation is not needed) and charges may be applicable.

Pets are not allowed.

Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
No cots are available.
No extra beds are available.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Please inform Hanalei Bay Resort in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Guests with mobility issues are welcome to use our shuttle service for easier transportation between resort amenities.

Please note the resort does not have a lift.

Housekeeping is available for rentals after four nights.

Resort fee will be collected at time of booking. The resort fee includes:
- pool access
- internet

The restaurant is currently closed for renovations.

The resort's exterior paint project will start in July through the end of the year. While renovations should not adversely affect you, there may be some construction noise.

Our Sidewalk and Walkway Repair project is underway in our constant efforts to beautify the Resort. The scope of work includes cutting of concrete and excavation intermittently throughout the property. Work is limited to Monday through Friday, 9am to 5pm. Heavy noise can be anticipated during this time. We apologize for any inconvenience this may cause.

The heating system for the Lagoon Pool Spa is currently under repair.