Jardines Apartment 2

Poor
Traveller Type: Traveling as Couple
  : The TV was a decent size, it had AC in each room, good wifi and a comfortable bed
  : The property on the outside is very run down and I suggest the community needs to invest money doing up the exterior of building as its not at all inviting to any holiday maker. My personal complaint is there was an infestation of Cockroaches in the kitchen a ms too many for comfort in other places around the apartment. We had to kill around 50 cockroaches in the kitchen alone each evening after returning from dinner. We had to clean out all the cupboards and the cutlery drawer which housed several of things complete with dropping. On night 1 my wife was woken up by a cockroach on her arm. I raised this through booking.com and they informed the property management who said they would send round a maintenance team . What arrived was a single cleaner with a can of insect spray which I deemed an unacceptable response considering we already had 4 cans of the same spray and had already been doing self help which is not what one expects when you go on holiday. After my 2nd complaint due to my wife being unable to sleep for fear of being crawled over by cockroaches the property management informed me about it being a hot country and we should expect to see insects and beasties; I felt this comment to be patronising and it enraged me as we also live in the Canary Islands (they should have known this being the info was provided as part of our booking) and I also work on the east coast of Africa very close to the tropics and I have never seen so many roaches in a single night. They did inform me they had booked for the place to be fumigated after we had left which didnt help our situation. They explained this was because of the chemicals which Im well aware of and all they had to do was fumigate the place in the morning and ask us to remain out of the apartment for the rest of the day, giving them the opportunity to clean the place. Despite apologies being made I did not feel the property management dealt with our complaint as they should have done.

Very Good
Traveller Type: Family with Young Children