Hotel Rössli

Very Poor
Traveller Type: Family with Young Children
  : No internet and owner lies about fixing it
  : No internet and owner lies about fixing it

Pleasant
Traveller Type: Family with Young Children
  : The rooms were clean and has big LCDs, beds are comfortable. Close to the lake or good situated to do trips.
  : There is no reception. You reveive doorcodes what can be very frustrating sometimes when somehow it dont respond. At the time we were there the restaurant was closed. The facilities were very limited. No automat for a snack or drink/ minibar. At times the shared bathroom can be very noisy especially for the connected rooms. Can be also occupied at unusual times. Not somthing I would like to experience again.

Pleasant
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children
  : Room was clean and spacious
  : We were travelling with a 6 month old infant. Our room had no kettle to boil water. So we asked a member of staff for hot water from a kitchen to put in a flask to feed our baby. We were told that is not possible, yet other rooms had kettles. This is very disappointing and for a family ran hotel that the needs of our child were not met and is frankly unacceptable. We're a well travelled couple and have never experienced such a low level of hospitality.

Very Good
Traveller Type: Solo Traveler
  : Super easy self check-in, accomodating of late arrival, clear instructions. Good spacious room easy access.
  : Note bicycles are not allowed inside.

Good
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children
  : Nice, clean and spacious room with access to balcony and a garden. Lake on walking distance albeit with a rather steep climb.
  : From our room/balcony the view to the lake was minimal, not really a Seeblick... No hotel services available and no contact with personnel (but room was clean and easily accessible, so not a big issue).

Good
Traveller Type: Family with Young Children
  : Murg is a small town and not a major tourist area that I can see, except for a campsite. Which is good if you want a peaceful stay. The cons are that opportunities to eat are limited and the hotel did not have a functioning restaurant when we went. We knew all this, so as long as you have the correct expectation, it is fine. There is a SPAR a few minutes walk away which is run by a very friendly gentleman and has a good selection of basics and fresh food with excellent quality. Murg has an hourly train service in each direction so getting places is fine if you are careful to plan times. Check SBB's website for exact information. Walensee is a beautiful and clear lake and there is a nice small beach area which is free to access for swimming, near to the camp site. Road access looked good if driving. We booked 2 apartments, one above the other. The upper one had excellent lake views. The lower one had pleasant views of the mountains. The apartments were spacious, great bathroom, nice beds, and a mini kitchen area with a fridge - but no cooking facilities. There were a small selection of plates, cutlery and cups and glasses. The fridge was very useful as we could buy salad items from the SPAR and make a nice buffet supper on the balcony which had a table and chairs and was fine for summer. I would suggest perhaps a small microwave would be a great addition so guests could heat up canned items like soup, or make hot chocolate, especially for winter stays. The cleanliness and decoration was immaculate - I could not find a single fault with the hotel room or its lobby area.
  : The only problem we had was the check in process. It needs improvement. I see some other reviews say similar. The hotel is very nice and in an excellent location, so I offer the following as constructive criticism, with best wishes to the owners: 1) We completed a check in form which was sent by SMS (and I missed that at first as it went to my wife's phone number). Sending all communications via booking.com messages might be easier. 2) We were aware that we needed to make payment before we arrived, in order to get the room access code. However, I was getting concerned that I had not seen a payment request link, even up to a few days before our check in date. We were getting confusing messages via Booking.com (that I suspect were automated) about a Heidiland mandatory questionnaire, a week *after* we completed check in form. I think the check in form probably covered all this, so it was a bit confusing. In the end, a couple of days before our check in date, we phoned the hosts. We spoke to a lady who, once we'd explained everything, fixed the problem immediately. We had a payment link within the hour, we paid, and we got the room codes very shortly after. So all was assured and correct for when we arrived. *** 3) My recommendation to the hosts: Either the check in computer systems need to be improved - perhaps a self contained website that the guests can see the status of the booking, update mandatory tourist registration data easily, and make payment. 4) Or issue a dedicated email address that is monitored as a priority: this would be easier for foreign guests to use (and easier for the hosts) as we can all make use of Google Translate for easier communications. Once we had the room code, all was perfect. But it would have been nice to be able to get this all sorted before we left England.

Fair
Traveller Type: Traveling as Couple
  : cleanliness, tv and Netflix
  : Attitude of owner.noisy from roadtoo hot, no water, no reception of any kindno restaurant ad advertised on websiteno view as onky from rest dide and that was lockedat least a vending machine welcometold if we want breakfast or a drink go somewhere elsefaulty code system to get in