Hotel & Spa Arzuaga

Fair
Traveller Type: Family with Young Children
  : The location is very good
  : Is dated

Pleasant
Traveller Type: Traveling as Couple
  : Overall the hotel is great however it is appalling that you pay high fees for the night and they expect you to pay for access to the pool by half hours. Also breakfast is not even deserving a 1 star.
  : The breakfast. Terrible choice, cold cuts not kept under cold or covered so flies around them and dried up. We could not select anything. There was also an area where it seem one could cook with no cook, so we wonder if we had to go there to cook ourselves an egg. The atmosphere of the room very unwelcoming. Pity as the view from that room is fantastic but tables and chairs seem more apt for a camping site. The breakfast was overall a terrible experience. Nobody to really attend to you either. At the end when we saw one person we were able to ask why there was a frying pan on a cooker put over a table, like in a camping site, and whether there was a cook or we should cook ourselves the eggs. Not at all in line with this hotel prestige but more worth of a camping site, not even a motel.

Poor
Traveller Type: Traveling as Couple
  : Not much. It was very disappointing.
  : The AC was not working. We changed room twice. The bed was very uncomfortable. Complementary wine in the room is appreciated but they're not providing complimentary water bottles. Most of the staff was rude. The tour visit was pathetic. I wouldn't recommend it at all.

Poor
Traveller Type:
  : Location and restaurant. Rooms were also nice and comfortable. They managed to provide 2 separate beds as requested.
  : Spa was not included, which is quite ridiculous for a 5 star hotel. Also breakfast service was really bad, or not existing I should say. Glasses and cutlery were not provided until we requested, a table was not available where we arrived, coffee was self served Nespresso, while in a 5 star you would expect proper bar service.

Very Good
Traveller Type: Traveling as Couple
  : Modern and comfortable room and great spa with quite options. Nice welcome red wine bottle (37,5cl) and wine cellar guided visit. Very kind staff.
  : The TV is modern but small. Only Spanish TDT channels. In a 5-star hotel, I expected any OTT/cable content option and/or international channels.

Poor
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Excellent hotel in a great location with friendly staff.Fantastic wine tasting, excellent winesGreat traditional Spanish restaurant
  : Airconditioner did not work

Very Good
Traveller Type: Traveling as Couple
  : We are overall very satisfied with our stay at Hotel Arzuaga. The hotel's serene location amidst the picturesque vineyards and stunning natural beauty made for a truly relaxing retreat. The comfortable and well-appointed rooms provided a cozy haven after days spent exploring the charming countryside. We left with fond memories and a desire to return to this wonderful destination.
  : I was expecting the pool at least to be included with the fee. The morning was a bit noisy, there were kids playing on the hall and we hear them as if they were inside our room.