Emerald Beach Resort & Spa

Poor
Traveller Type: Business Traveler
  : Poor service
  : Tired furniture, mold in the bathroom, small room... very small, inexperienced staff, basic breakfast, far from the beach. This hotel is not a 5 star standard. It is not even a 2 stars.

Poor
Traveller Type: Traveling as Couple
  : I liked only the outdoor pools.
  : I disliked everything except the pools.The hotel part and the rooms were awful and dirty. The staff was unpleasant.It is far from a 5star hotel.

Disappointing
Traveller Type: Family with Young Children
  : The staff was in general very friendly. The view from balcony was great, breakfast was ok.
  : Be carefull when paying with foreign credit card, better pay cash with Lew! Maybe this hotel have some shady deal with the bank who provide the credit card terminals, to rip off the tourists. When paying with credit card, they will charge you in your home currency (such as Euro) with a very bad exchange rate from a bulgarian bank. In this case you will pay around 3% to the bulgarian bank! The staff dont know and understand how their machine and the payment system work, and even if I said 2 times that I want pay in Lew, NOT Euro, they still charged me in Euro, where I lost 3%. (maybe there choice to pay in Lew was deactivated in the payment machine, see the added picture of my receipt) > thats a rip off (as example, with 500 bill, you will loose around 15 to the bulgarian bank) Rooms are very old fashion and not feel comfortable. Shower does not well and is full of fungus. Staff should know better what they are doing, and discuss less. Would not go there again.

Very Poor
Traveller Type:
  : too bad
  : beds are very bad , room is not clean and rooms have no daily maintenance

Pleasant
Traveller Type: Traveling as Couple
  : Old, old furniture, sky bar not working, jakuzzi was only extra charge

Very Poor
Traveller Type: Family with Young Children
  : Nothing.
  : ZERO STARS! I would NOT recommend this place to anyone. EVER. I will start by saying the attitude of the hotel staff is completely out of order. The receptionist I spoke with was in no way helpful and was extremely rude. A revolting first impression to the hotel. The spa facilities are an absolute disgrace. The swimming pool was dirty, the sauna and steam room area had a smell of wet dog/dog pee. To use the swimming pool you must purchase a 5 leva swimming cap at the entrance (in an all inclusive?? Unheard of) otherwise you will not be permitted inside. The hotel room had hair everywhere from previous guests, spider webs and spiders in room corners, the shower had mould all around the bathtub and all over the walls. The shower plug was not working so the shower water was not draining. The kitchen in the room was filthy and full of dust, the kitchen appliances were non-existent. Of course, seeing all this, we went down to complain and the response of the staff was inexcusable and unacceptable. I have travelled to many places and stayed in many hotels and never have I encountered such arrogant and ignorant behaviour from hotel staff. I would not want anyone to encounter the awful experience I had in this hotel. Truly disgusting, both the hotel itself and the hotel staff in it. I requested a refund as I immediately left and had to find another place to stay for the night. There was no way I was going to stay there. And they refused to refund me that night, they sent me an email to confirm I would have received the refund but this is three weeks later AND STILL NO REFUND. THEY WINT ANSWER EMAILS & THEY HANG UP THE PHONE. It's an absolute disgrace.