Gut Hügle Erlebnishof & Spa

Very Poor
Traveller Type: Traveling as Couple
  : Poor customer service, wouldnt change a simple date due to human error, spoke to booking.com to see if they would help and they ignored the request.

Very Good
Traveller Type: Business Traveler
  : Beautiful room and spa
  : Swimming pool was not completed

Very Good
Traveller Type: Solo Traveler
  : Very spacious apartments, well equiped and clean.
  : Nobody at the reception speaks English, only German... This is the first time I've been in a hotel where the reception doesn't speak any English.

Disappointing
Traveller Type: Family with Young Children
  : The hotel is well located for trips to Ravensburgerland and the city itself. The rooms were clean and cosy and the bathroom was of a good standard. There was a small playroom for children and luckily as the hotel wasn't busy, we were able to use it extensively.
  : Several things were bothersome about the stay. Firstly, reception claims to be open until 20:00 every day, and even has a note on the door saying this. We arrived at about 19:35 to find the door to reception locked, with our keys sellotaped to the outside of it. I could see there was someone on reception, but when they saw us, they turned the lights off and scurried off - not a friendly welcome. Due to this, we had a bit of an issue finding where dinner was being served as the instructions with the keys weren't overly helpful. The evening dinner buffet was very bland (and certainly not cheap) with not a great variety of foods. They have pizza chefs there but again, you have to pay extra (i.e. a full pizza price of 12+ EUR) if you avail yourself. The pizza was also not of a great standard. At the start of dinner, the waitress asked for our drinks, we ordered two coke zeros...10 minutes passed, nothing came. When she came by again we asked where our drinks were...she looked at her notepad and had clearly forgotten, so said she would go and get them...another 10 minutes pass still nothing...she comes by again and once more admits she has forgotten to put the order in...about 5-10 minutes later we get our drinks, roughly 3 or 4 minutes after we have all finished out meals. Nobody apologised or suggested they would be deducted from the bill - quite poor I thought. Due to the time of year (I suppose), most of the amenities which seemed appealing for a sort of "working farm" vibe were closed or being renovated. There are also electric car chargers at the hotel, which should be a plus point. I left my car on overnight and topped up around 70kwh but was shocked to see a bill for 95 Euro for the privilege. I understand this might not be within the hotel's control, but to get a bill like that which would have cost roughly 1/3 at a supercharger (or any destination charger in extremely expensive Switzerland) also leaves a sour taste.