Hampton By Hilton Bristol Airport

Wonderful
Traveller Type: Family with Young Children
  : Staff very helpful and accommodating, bar at nightmare good, breakfast very tasty

Fair
Traveller Type: Family with Young Children
  : Clean, comfortable
  : Expensive food and drink.Worst though was no early morning call, and then denial that they hadn't called us

Good
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Traveling as Couple
  : Perfect hotel
  : Nothing I did not like

Very Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : Location is ideal for flying from Bristol Airport and one member of staff who could apologise enough for or issues we experienced whilst we were there
  : The way we were treated when questioned over payment, which had been made through Booking.com earlier that day , in front of an ever increasing queue of people waiting to check in. I showed proof of payment via my banking app and the confirmation email I received from Booking.com . After what seemed to take ages and more people joining the queue, she eventually went and got her manager to assist with trying to find our payment. After her seemingly checking numerous monitors and with lots of clicking and me offering to show proof again , we were told that it sometimes it happens when payment made via Booking.com that both parties fail to communicate with each other. Luckily, another position was opened, and the queue subsided whilst she was still checking things and we were eventually getting our key. There was no real apology, and the manager did say she would contact Booking.com and confirm that payment had been made. On checking out the following morning, we were then questioned again for payment, to which I said this should have been sorted the pervious night and I also showed proof of email and payment again to the staff on the desk , which was then accepted. We always book the hotel on site when flying from Bristol even if we are travelling on a later flight the following day, so we can start our holiday as relaxed as possible, but we really didn't feel relaxed this time.

Good
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Business Traveler
  : Accessible to airport, easy check in, and friendly staff. Quiet too considering near the airport. Very clean.
  : Nothing

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Traveling as Couple
  : Modern clean and fresh. Convenient to airport and yet well insulated and really quiet. Staff very friendly, efficient. Food very good.
  : Everything was great.