Icelandair Hotel Reykjavik Marina

Fair
Traveller Type: Traveling as Couple
  : Good room view. Nice and cozy to warm up after walking around all day in - 20 degree temperatures.
  : I made sure to let the hotel know that we will be coming earlier than their check in timw which was 3pm - I've never ever had to check in anywhere that late. We arrived at our scheduled time on booking and was told three times to wait 30 minutes to have our room prepared and they cannot "rush" their staff. So we ended up sitting in the hotel lobby for 2 hours, starving and all sweaty, with clothes not warm enough for being in Iceland. All this after travelling for over 6 hours! I refused cleaning one of the days of our stay. We didn't get a cleaning next day. The rubbish was pouring out of the bin, towels unchanged - I have skin issues and must use a new one every day at least for my face and had to go to reception to ask for one myself as we didn't get cleaning that same day. Apparently you get a voucher if you put outside the hanging thingy on the handle. We didn't put it and the cleaners put "do not disturb" on their own accord. So we didn't get a voucher nor did we get cleaning that day, even though we were out all day long and the cleaners on shift the previous day were told "tomorrow". There was only one nice Polish lady that was working on reception and I managed to have a proper conversation with her. Everyone else, did not even say "Hello". We came to realise that this is the culture in Iceland, but they are a hotel accommodating tourists, so this is not nice!

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Great location, very clean and friendly staff. It had everything we needed!
  : The lift took a very long time to wait for so we ended up using the stairs most of the time! (This is not a major issue for us, but it could be for some)

Wonderful
Traveller Type: Solo Traveler

Poor
Traveller Type: Family with Young Children
  : Good location
  : Very difficult to access- limited signage on the Main Street. The room was tiny and extremely hot without windows that you could look outside. An absolute rip off and by far the worst place we stayed at in our entire week in Iceland

Wonderful
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Solo Traveler
  : Clean, comfortable, great location
  : Pretty expensive for a tiny room

Wonderful
Traveller Type: Business Traveler
  : Great boutique-style hotel with friendly staff. The location is excellent. The bar and breakfast are good.
  : Nothing really except I would have preferred easier parking since I had a rental.