Courtyard by Marriott Rome Central Park

Very Poor
Traveller Type: Traveling as Couple
  : Nothing unfortunately
  : My stay in Marriott was horrible and pathetic. I had planned to go to Rome to celebrate my BIRTHDAY and hence I booked Courtyard Marriott thinking it would be a very great hotel with a great hospitality but the experience was quite opposite. To have a good time, I had booked a room in their higher floor with the City view and it was a "Guest room, 1 King, St. Peters Dome view, High floor for guest" and paid an extra amount for the same. When I actually went to the hotel on the day of the booking, they gave me a lower floor room with no view, and 2 single beds!!! I was on a vacation with my husband , how can they give me a room with 2 beds? Also, when I asked the receptionist she said this is your booking as per our system and I showed her my booking print out which she did not accept. She said you have to speak to booking.com. Moreover , she could see the the rates of my room she has allocated are lesser than what I am paying but she still insisted me to pay the higher changes of the deluxe room, whereas she could see on her screen the rates were lower. Yet she charged me with the higher rates, so I can say there was no integrity. The staff and receptionist were not friendly with us, for some reasons only they can understand. I chose to stay in Marriott to celebrate my birthday and to spend a beautiful evening, have a nice dinner there, instead due to this behaviors' and treatment, I did not even had a cup of coffee in that hotel because I was scared of more insults. I did not celebrate my birthday as planned and returned back to my country. I am a regular customer of Marriott and I am a guest of Marriott in NewYork and other cities, but this experience is making me think i should ever go to Marriott based on the treatment in Rome. When I raised a complaint against this, they refused to pay me the extra amount they charged me for the higher room. Very disappointed, and I can only do is leave this review. Not sure, if this review will change anything.

Wonderful
Traveller Type: Business Traveler

Good
Traveller Type:
  : Location is private - 7 minutes in Uber to stadium
  : Breakfast should have been included in expensive price

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Solo Traveler
  : breakfast
  : elevators staff cleaning room earlier

Very Good
Traveller Type: Business Traveler

Fair
Traveller Type: Traveling as Couple
  : I did like the Congress Area. Not at all the reason of our visit
  : I did not like the room because of the lack of space in the bathroom and because of the failure in the electric system and a very old carpet floor (not hygienic anymore)

Good
Traveller Type: Business Traveler
  : Reception and check in/out was smooth, staff kind and friendly. Small grocery shop next to the reception, good idea.
  : Try to avoid room 425. Small window, smell in the bathroom, absolutely the run of the house type room. Breakfast average, dinner variety and size of meals are lower than expected. They told me that parking is 15EUR and garage is 25EUR. I was parking outside but charged 25EUR / day, realized only at home. I was sitting at the terrace for 3,5 hours and no one asked me what I wanted to drink or brought a pillow for the uncomfortable metal chair.

Wonderful
Traveller Type: