Hotel Contilia

Good
Traveller Type:

Very Poor
Traveller Type:
  : The location was perfect. 5 min walk away from the metro station was super convenient and there were restaurants and little markets all within walking distance. One of the front desk staff, Giorgia, was outstanding. She went out of her way to make us feel welcome and to help with our unfortunate situation of a lost luggage. The one and only bright spot of Hotel Cortilia was her.
  : While I can appreciate that the building is older, it should be updated to accommodate the guests. The ceiling was peeling, the shower door fell off while my friend was in the shower, there was a construction crew right outside the window that started working at 6am, the breakfast was dull and subpar, the furniture was old and worn. The beds were some of the worst Ive ever slept in; rock hard, and the pillows were basically non existent. The ac did not work, the towels were paper thin, and the water pressure wasnt even strong enough to flush the toilet.While all this Can eventually be overlooked the worst part, the reason we will never return to this hotel, is the staff. Nicola in particular was both unhelpful and condescending. He made us feel taken advantage of, unwelcome, and over all disgusted with the stay. Knowing we had extenuating circumstances, he insisted on arguing with us and making us pay for a service that was rendered incorrectly all while essentially laughing in our faces. Never again will we return.

Disappointing
Traveller Type: Traveling as Couple
  : Location THATS ALL
  : Breakfast is horrible the coffee is not even coffee (considering its italy) wifi is horrible and the rooms are extremely small and tight

Pleasant
Traveller Type: Family with Young Children
  : I liked the how the room was a nice size and the bathroom was good.
  : Had the breakfast everyday.

Very Good
Traveller Type: Family with Young Children
  : Location
  : Elevator not good at all

Disappointing
Traveller Type: Traveling as Couple
  : The brakfast was nice
  : The reception staff was unpolite (one of them). Every evening from our room we heard very strange sounds of a man screaming

Good
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : Staff were very nice, especially the man who helped open our bottle friendly!
  : The location meant a lot of walking up hill back to the hotel but its Rome so what can you expect!

Very Good
Traveller Type: Traveling as Couple
  : Hotel was clean, presentable and consistent with what had been displayed on the website. Staff were friendly and helpful. Breakfast was basic but fresh and tasty. Very good all around experience of the hotel.
  : n/a