NiceToMeetYou

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : Staff were very helpful and accommodating.

Disappointing
Traveller Type: Traveling as Couple
  : The maintenance/house keeper was super sweet, kind and made us feel very welcome and comfortable. Rooms and kitchen were clean and decent.
  : The owner was very nice and responsive until we got into the room than she ignored any questions/issues we had. She can do much better with her attention to customer service. When we got there the key to the room only locked from the outside (which could have definitely been a safety issue) and the remote didn't work to the t.v. when I informed her she literally saw my messages on Whatsapp and ignored me. Never responded nor did she even have the courtesy to ask how was our stay. The bed was old and a bit uncomfortable. The bathroom shower head didn't have a stand so you have to hold it the entire time which made taking a shower a bit of a juggling act. The location was great! I'm assuming that why the price was bit high because the price would not make up for everything else. Either way, the amazing time in Italy made up for the price and so did the housekeeper. She was great and made sure we had the proper keys to the room of which the owner had not even informed her. The house keeper didn't know until we informed her the next day she had come in for the first time. SMH :/

Wonderful
Traveller Type: Traveling as Couple

Fair
Traveller Type: Traveling as Couple
  : Location was great if you want to be near the train station, which we did. There are a lot of restaurants and other businesses around here also. No problems there.
  : Communication with the staff was a problem. They did not answer calls or texts. We wanted to check in and there was no way to get ahold of them. There was no water pressure. A problem that was temporarily fixed but then they had the same problem the second day. City sounds were a problem but hey it was downtown.

Very Poor
Traveller Type: Traveling as Couple
  : I am not normally one to complain We arrived at the property 15/04/2024, we had several problems which included gaining access to accommodation, if receptionist at Rossi hotel on 3rd floor had not helped us we probably wouldnt of gained entry We had no tv since arriving and no internet access for first 2 days, also really bad smell in bathroom Did leave message via WhatsApp also written note in room, had no response To top it all we have had no running water for 24 hours No clean towels. Very unhappy with communication, or should I say, lack of it

Poor
Traveller Type: Traveling as Couple
  : The location was ideal--close to the train station. The breakfast was adequate and the bathroom was okay.
  : There was no water our last 14 hours of our staff or the previous night. That is totally unacceptable. A gallon of water dropped off at each room would have at least helped. It was awful having to leave to go home without a shower and to have to hang out at the train station for bathroom facilities. You asked in your survey about the staff. What staff? The only interaction was done by email or What'sApp. There was never any response to our water problem.

Very Good
Traveller Type: Traveling as Couple
  : Location was perfect. It was just across Roma Termini. Facilities were clean and comfortable. Breakfast was okay. Hot coffee was readily available. Commercial or industrial bread and tetra packed fruit juice were available.
  : Sound from adjacent room can be heard.