Twin Church - Gruppo Trevi Hotels

Very Good
Traveller Type: Business Traveler

Pleasant
Traveller Type:
  : The location of this specific Profumo hotel is great, which is why we booked it.
  : I want to be clear that we did not end up staying at THIS location - the day before check-in, I received a message from Profumo that we could not stay at the Maison Ripetta location because of "technical difficulties", and that we would instead have to stay at the Maison Pellegrino location, which is in a different neighborhood entirely. They were going to "upgrade" us to a room with 1 double bed, when we had booked a room with 2 queen beds. They offered to add a twin bed to the upgraded room, but when I stated we wanted 2 queen beds they instead gave us 2 rooms, which was appreciated. However, we picked the Ripetta location because it was a 1 minute walk from our previous hotel (we decided to extend our stay in Rome by 1 day but could not remain at that hotel because they were booked), and the change in location became a headache. The taxi driver could not find the Pellegrino hotel and got lost, then dropped us off a few blocks away so we had to walk 10 minutes with our suitcases. This resulted in us missing our Colosseum tour that day, so we were out about 175 euros between the taxi and tour tickets. The Pellegrino itself was in a weird location and the rooms were extremely small, and one did not have a working AC unit so it was humid. The floors were not very clean, and the bed was 2 twin beds pushed together, which would have been fine if they were at the same level, which they were not.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : Great location, good facilities, excellent aircon and coffee. Staff got back to me very quickly when I had questions.
  : All good don't accidentally pull emergency cord in shower though, like we did! A "help" light kept flashing all night and we were unable to reset. Interestingly, no-one came to help but staff did reset it for us swiftly the next morning.

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Business Traveler

Wonderful
Traveller Type: Family with Young Children
  : Staff was just awesome

Good
Traveller Type: Family with Young Children
  : Clean & modern updated rooms
  : There were no keys waiting for us when we arrived. Had to wait about a half hour to get into our room. Once we got a key they only provided one. And the key is required in the room to turn on lights. The shower head did not work well. We had to remove the valve assembly to adjust it. When we reported this they basically said, it has been working fine.

Pleasant
Traveller Type: Family with Young Children