Vatican Heart

Very Poor
Traveller Type: Business Traveler
  : nothing
  : nothing

Pleasant
Traveller Type: Traveling as Couple
  : Good location
  : We booked a deluxe room and we received a standard room. When I enetered the room , I was told that I received one of the best standard rooms, however the room didn t look like any of the ones presented as deluxe room. Even though I sent a printscreen with the type of the room that I booked mentioning *deluxe room* , I was told that I booked a standard room. It was very unprofessional.

Very Poor
Traveller Type: Traveling as Couple
  : Nothing. Not even the location was as good as advertised.
  : What we booked according to the decription and did NOT get: - 20 sqm large deluxe bedroom - modern furniture (really nice pictures, which were obviously faked!) - modern, clean, daylight bathroom - shared kitchen (or any kind of kitchen at all) - couch in the room - kettle, coffee machine, safe Instead we got the follwing: - realocation into a different accomodation (we booked Vatican Heart, but ended in White Vatican with different address) - small room (max 14 sqm) full of old furniture, barely space to walk or put luggage for two persons - room was not looking like on the pictures at all: different size, different bed, different furniture, different bathroom, ... - uncomfortable beds - noisy street - old bathroom, broken shower with mold - wardrobe filled with wet, stinky towels (it took hours to get the smell out of the room). We put these towels in the corridor and informed the staff, but they kept laying there for two more days We complained about the room, but the staff was not interested and kept claiming, it was the same standard as advertised, which was definitely not true (you can tell from the pictures we share). We are sure that the pictures of the advertised room at booking.com were taken from the internet and the room does not exist, because the staff claimed it was "under maintenance" and we could not visit it. I specifically asked for a kettle, but did not receive one in six days of our stay although I was pregnant and wanted to drink tea. To conclude, we will never come back and nobody should book this fake-picture rip-off, as it is totally not worth the money we paid (100 euro per night and we did not get any compensation for this fraud)!

Very Poor
Traveller Type: Traveling as Couple
  : The Hotel is well located near the Vatican and is in a nice area with a lot of shops and restaurants.
  : THERE WERE BED BUGS IN THE BED! WE COULDNT SLEEP! I Asked the owners to give us a proper room without bed bugs, because we were intimidated pf all the reviews. Turns out they are true. The rooms are nasty and full of bugs. Also they changed our room from our booking and it doesnt look like what they advertise online. Worst hotel ever! DO NOT BOOK!

Very Poor
Traveller Type: Traveling as Couple
  : Close to Vatican. Thats the ONLY positive.
  : EVERYTHING ELSE. The check-in process was extremely difficult. The advertising on the website was extremely deceptive. Scam like. The ac didnt work. Not private. Lights broken. Smelled horrible of cigarettes. We specifically asked for a room (and paid for) with a balcony facing the Vatican - there was no view. The Wi-Fi did NOT work as we had a shared router between several other rooms. The keys were confusing and not clear - very sticky in the locks. Linens were not clean. Bathroom was tiny. When we checked in, other guests came out of their room agreeing to the scam.

Wonderful
Traveller Type: Business Traveler
  : location and room

Poor
Traveller Type: Family with Young Children
  : As I said, location was ok. Breakfast not available and room so-so....
  : Check-in went fine and the receptionist was nice. Unfortunately we were assigned a different room with respect to my initial booking. There were 4 adults in total (3 arriving together for first 2 nights and then my son joining us for the remaining one). We were not given an extra set of keys and this created understandable problems since we were not always together and created great problems with my son (a 24 year old will not be limited time-wise!!). The bathroom was quite a problem too. Upon arrival the noise from the flushing of toilet and opening/closing of water taps was unbelievable and the last day there was an awful clogging of the entire system. I am very sorry that we left the bathroom in an unavoidable mess but this was not our fault. We called a receptionist mentioning the issue but no-one managed to pass by. By the way, I also wish to mention that we were not able to take any showers during our stay...

Good
Traveller Type: Traveling as Couple
  : Room was clean and cool
  : It was a bed and breakfast but no breakfast We had to walk half a mile to get to the office to check in and walk another half a mile to our room location

Very Poor
Traveller Type: Solo Traveler
  : Location was not bad, however all else was a horror show .
  : I was booked at the Vatican Heart, but I was told to show up at another location instead. I was sent to the White Vatican, apparently owned by the same company. It was truly a "bait and switch" move. The room was horrible. There was barely room to walk around the bed. The airconditioning unit was barely functioning and was dripping water all over the floor. I quickly went to the reception to ask for a bucket to put under the drip. By the time I left the room the bucket was nearly full. I decided it was best to just shut it off and open the window. Fortunatly is was cool enough outside to keep the room comfortable.

Very Poor
Traveller Type:
  : I booked a property and let me stay in a very uncomfortable room
  : Wasnt the one that I booked for, was uncomfortable, small and not really clean