Vatican Tourist Inn

Poor
Traveller Type: Traveling as Couple
  : The room shown in the photos is not the room you receive. This should be made clear in the booking process. Upon arival we were shown to a completely different room. There were hairs and stains on the bed. The staff were helpful enough in trying to sort the issue and we did get moved to another room in a different hotel however this was after 2 hours of constant backwards and forwards communication during which time we were not allowed to use the facilities in our appointed room (nor did we want to due to the uncleanliness). The second hotel was basic but nicer, however this should not have been needed. The staff explained that the photos on booking.com were not the same rooms that were advertised and therefore the room we booked was not the room we were given The room we were given was basic and dirty compared to the photos of a nice clean room. Eventually the issue was sorted and one staff member was particularly helpful however I felt the need to express that the photos you see are not what the rooms look like.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:
  : Location and cleanliness
  : Nothing

Very Poor
Traveller Type: Traveling as Couple
  : Worst ever, they cancelled on us when we showed up

Very Good
Traveller Type: Traveling as Couple
  : Great location
  : Some points to improve: 1. Having a safe in the room would be very beneficial. 2. Extra keys would be great to very helpful. 3. Changing location at very last minute.

Very Poor
Traveller Type: Traveling as Couple
  : Our experience at Vatican Tourist Inn in Rome left much to be desired. Upon arrival, we were informed that the room we had booked was not available and that we had been relocated to a different room a few blocks away. Despite being assured that we had been informed prior to our arrival, we had received no such communication. However, we complied and followed the staff to our new room, albeit with some disappointment.The replacement room was noticeably smaller and dimmer than the one we had initially booked, which was a bit of a letdown. Nevertheless, after a long flight, we decided not to make a fuss and accepted the room, as we primarily needed a place to rest before exploring the city.Our stay took a turn for the worse on the second day when we discovered a bedbug crawling on the dresser. Concerned, we immediately notified the staff and even provided evidence of the bug in a container. Despite our efforts, there was no response or action taken by the inn to address the issue.To our dismay, upon returning to our room later that day, we found that nothing had been done to resolve the situation. In fact, we were met with another unsettling sighta bedbug crawling on the bed. This prompted us to contact the staff again, and while they offered to relocate us to a different room, their response seemed dismissive and lacking in urgency.Desperate to escape the infested room, we accepted the offer and were finally given the room we had originally booked. It was clean and free of any pests, providing us with some much-needed relief after two days of discomfort.However, our disappointment with the Vatican Tourist Inn's handling of the situation remained. The lack of communication and apparent disregard for our concerns left us questioning whether they were taking the issue seriously at all.Even upon our return home, our ordeal continued as we discovered yet another bedbug among our belongings.

Wonderful
Traveller Type: Traveling as Couple
  : This was not the property we stayed at, but the arranged accommodation was clean and comfortable.

Very Poor
Traveller Type: Family with Young Children
  : The room looked nice
  : The water wasnt working. The heater wasnt working, not only in our room but the guests next to us complained also. When they said they were coming it took over an hour and only after texting this (again) did I get someone here. No explanation was given on how to enter the building or how to use the keys. The entire time we were here we had to just wait on people to coming in because we werent sure on how to use the key to the front door. Our white socks were dirty after walking on the floorsI only came here to show my mom around for her first time in Italy and booked a place on such late notice. The first place I took her was in Bologna and the staff was very explanative on how to get into the room with codes and pictures and asked us twice if we were doing okay. I wasnt even there to greet my mother on how to get in but thank god I was here this time or she would have had no clue how to do this.

Very Good
Traveller Type:

Good
Traveller Type: Traveling as Couple
  : The localization is great for people wanting to visit the Vatican. The room is also very good and clean! It is recommended.
  : The shower didn't work properly. It was very hard to get just a bit warm. So, I hope it has already been fixed.