Holiday Inn Express and Suites Saint Augustine North an IHG Hotel

Good
Traveller Type: group
  : Location
  : Was told we were gonna have 3 beds and only had two

Good
Traveller Type:
  : Location
  : Was told we were gonna have 3 beds and only had two

Pleasant
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers
  : Staff accommodating night 1/4 then slacking when said one person is disabled and amputee needed 6 regular coffee for machine daily only did first night but did bring up a shower chair.
  : Not enough rooms for disabled people and a caregiver!

Very Good
Traveller Type: group
  : Breakfast was good, location decent, good value for Money.
  : Double check-in, unnecessary paperwork, limited parking.

Disappointing
Traveller Type: Family with Young Children
  : Location
  : Front desk staffHousekeeper took items from my room and they never cleaned either room the first night we stayed so I called the front desk desk to complain and he stated all he could do is give me towels because housekeeping was gone for the day I said its a little of trash so can you give me a big trash bag so I can empty the trash he said no all he can do is give towels so I asked him to call a manager. I was very upset about the service received and to top it off housekeeping stole a blanket that still had the tags on it and it was in a Burlington coat factory bag put up in our closet for our flight back home because its cold on the plane I will never recommend this property nor will. I stay again signed angry customer who was treated poorly and the parking lot stayed full on the weekend so I let the black girl know at the front desk that we had nowhere to park and she said park at the hotel next door in which we did just to be greeted with a angry Mexican work from that hotel in the morning yelling that we cant park there so I informed him to take it up with Holiday Express because she told me to park here and he threatened if we park on they property again he will tow our car

Disappointing
Traveller Type: family with young children
  : Location
  : Front desk staffHousekeeper took items from my room and they never cleaned either room the first night we stayed so I called the front desk desk to complain and he stated all he could do is give me towels because housekeeping was gone for the day I said it’s a little of trash so can you give me a big trash bag so I can empty the trash he said no all he can do is give towels so I asked him to call a manager. I was very upset about the service received and to top it off housekeeping stole a blanket that still had the tags on it and it was in a Burlington coat factory bag put up in our closet for our flight back home because it’s cold on the plane I will never recommend this property nor will. I stay again signed angry customer who was treated poorly and the parking lot stayed full on the weekend so I let the black girl know at the front desk that we had nowhere to park and she said park at the hotel next door in which we did just to be greeted with a angry Mexican work from that hotel in the morning yelling that we can’t park there so I informed him to take it up with Holiday Express because she told me to park here and he threatened if we park on they property again he will tow our car

Wonderful
Traveller Type: young couple
  : Breakfast
  : Adjoining rooms