Courtyard Chicago St. Charles

Good
Traveller Type: family with young children

Disappointing
Traveller Type: solo traveller
  : I did like the location, the exercise room, comfortable beds, and air quality.
  : When I walked into my room I had purchased cold food items. There was no area to adjust the cooling so I called the front desk to ask for another fridge to be brought up. My only option was to move to another room, which I wasn't willing to do. The lady at the front desk then suggested I try opening the cabinet door to make the comprssor kick in, which actually worked, to some extent. I was also not happy about the fact that a microwave was not available and in order to heat food I would have to go down to the lobby!! Needless to say this was rather humiliating as I was in my pajamas. At the rate being charged you could at least have a microwave in some of the rooms ,upon request maybe? On my last evening I had a Ocean Spray Cranberry drink and when I woke up the next morning the drinking glass was crawling with hundreds of ants in and on the night table and in my bed. It was rather disturbing, however I was in such a hurry I just rinsed the glass and checked out. I meant to inform the front desk but failed to do so and am now informing you of the problem.

Very Good
Traveller Type: solo traveller
  : Room was spacious, plenty of room for me and my big dog to stay.
  : The sink in my room began leaking which left the floor soaking wet. They were quick to fix it but I went through a lot of pairs of socks during the stay.

Very Poor
Traveller Type: Traveling as Couple
  : False advertising! All ads we saw for this hotel said it had a restaurant and bar on site which it had neither. That was the reason we picked it so we could relax right where we were. The room was crowded and tiny. The sink vanity was tiny. Disappointed!

Pleasant
Traveller Type: Solo Traveler
  : Good location with easy access to many amenities.
  : The room had not been properly cleaned prior to arrival. The television and refrigerator didn't work correctly.

Very Good
Traveller Type: solo traveller
  : Staff member who checked me in was initially not very accommodating and understanding of an error in my name in the reservation that they had in their system. This error was generated somewhere in the transfer of data from Booking.com to Courtyard Marriott. The data that my husband input to Booking.com was correct. Either Booking.com muffed the pass or Courtyard Marriott muffed the catch of that data.

Pleasant
Traveller Type: Traveling as Couple
  : Best feature was its proximity to the Arcada Theater
  : Nothing special here. Light sleepers beware of room 308 nothing but HVAC noise all night Bath towels like sand paper. Thankful it was only 1 night. Collectively the staff personified the opposite of Hospitality. Charged $5 for a pack of gum

Very Good
Traveller Type: review category business travellers
  : spacious and decent
  : no complimentary breakfast

Poor
Traveller Type: Solo Traveler
  : Nice location
  : Room was dirty and smelled. No fridge like I was promised and the vent squeaked all night. It was also dirty and very dry. Got very little sleep.

Very Good
Traveller Type: young couple