PortAventura® Resort - Includes PortAventura Park Tickets

Very Good
Traveller Type: Family with Young Children
  : After reading recent reviews from July & August 2023 we were a bit worried about our stay. We had booked the roulette package on booking.com so didn't know which hotel we would get until the day before we arrived. This was our final hotel after travelling through france and northern spain and we had spent a lot on this hotel package a final 'treat' for kids before flying home. We got assigned El Paso hotel (2 x standard rooms with park tickets for each day). We booked 1/2 board so bfast & dinner included. On arrival we were impressed with the hotel. Arrived late (7pm) so no queue to check in. Pleasantly surprised that we were able to book in for dinner at 8pm - bonus. Rooms - big and spacious. Small balcony. Big double beds and powerful shower. Good air con. Cleaning was good enough but could have been better (see below). Dinner - lovely friendly greeting each night. Used portaventura app to book breakfast & dinner slots..used app to eat in park one night too instead of buffet at hotel. Found this really easy to use. Good wifi connection. Food good, lots of variety and nice to have salad and veg options. Kids thought it was amazing. Staff very friendly and worked hard. Price of drinks very reasonable. Pool - very big. Kids loved it. Good amount of sunbeds Location of hotel reasonable. Distance to park entrance (10/15 mins) and Salou (20mins) walking. On 3rd night there we were asked at dinner by a senior staff member if we could answer some questions about stay. We felt this was in response was to some of the negative reviews so were pleased that they were listening to these reviews.
  : Rooms - agree that these are looking a bit tired and need some maintainance / refresh. The handle on my taps fell off on first use so had to screw it back on. Bed linen was old and in desperate need of replacing. Same for bath towels - they were very thin and not very big - they need replacing. No fridge, bottles of water or tea / coffee making facilities. Could be very noisy as echo from corridor due to tiles on floor. Cleaning not always great. One day cleaner left a different card in room and spare pillow cases which they had clearly forgotten to pick up when leaving. Dinner - whilst we understood the timings for breakfast & dinner it did make it feel a bit rushed. Pool - lifeguards did seem a bit overly strict with the rules. The whole pool side area needs a good clean and the sand (which isn't great as gets everywhere) needs a good rake / clean - it felt dirty at times - with cigarette butts and leaves in it. Sunbeds are not comfy and need a clean.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Park was so nice,,too many rides
  : Too many people , long waiting time

Good
Traveller Type: Traveling as Couple
  : That was good experience in common! Its very nice to have a hotel nearby to the park. Staff was friendly and helpful, they have hundreds of people every day, but they are super fast and professional.
  : Food range in restaurant for breakfast could be better - meat products and cheese had very strange taste. Floor in the room was really dirty when we came, despite the fact that the room was considered ready for check in.Facility is little bit tired, some renovation needs to be done.