Extended Stay America Suites - Salt Lake City - Sugar House

Disappointing
Traveller Type: review category business travellers
  : That was nor breakfast mini muffin with coffee
  : Staff were rude and unprofessional

Very Poor
Traveller Type: group
  : Parking lot always had an open spot which was nice. Besides that, nothing.
  : Where do I begin? The day we checked in, we waited almost 45 min after yelling for someone, calling from our phones to the “help” line, knocking on doors, etc. Finally a girl came inside and said “sorry I was busy.” Why is there nobody at the front desk for 45 minutes straight? That was the first sign that it wasn’t worth a 5 star rating. We then got our keys to our rooms, so up we went. We got a 2 bed queen room, and a single queen bed room. The single queen bed room was fine from what I heard from our friend, however the 2 bed room was horrible. None of the outlets worked. If you plugged something into one outlet, it would either turn off the AC, or completely trip all the lights and nothing would come back on. I went to go take a shower, and once I was done I heard a loud screeching sound coming from the bathroom. The handle had completely fallen off and there was water spraying out of it into the bath. Now onto the next morning, got up, went into the bathroom to get ready… no lights working in the bathroom. Fan didn’t work either. Had to unplug a lamp and set it up in there just to have light. Overall, this was not a pleasant stay, and I wish I would’ve spent my $750 for two nights elsewhere.

Good
Traveller Type: review category business travellers
  : We stay here a couple times a year.. Love the location for bringing our dog.. The staff isn't usually very nice.. But we like the location.. The last stay a new lady checked us in.. She was amazing!! Very kind and welcoming to us and our dog.
  : The bathtub caulking was super gross and cracked.. TV choices could be better.. Wifi TV would be cool.. We are oldish and don't watch phones

Pleasant
Traveller Type: family with young children

Very Good
Traveller Type: solo traveller
  : If there could be better light blocking shades.

Wonderful
Traveller Type: family with young children
  : They don't have baby crepes unfortunately

Poor
Traveller Type: family with young children
  : The staff (with one exception) was great. We were late checking in. I am glad they had someone on standby to let us in.
  : The primary reason for choosing this particular accommodation was its close proximity to my intended destination. Unfortunately, the quality of the facilities significantly detracted from the overall experience. The condition of the room left much to be desired; it closely resembled that of a subpar rest-stop motel. Issues included malfunctioning drawers, broken beds, a clogged sink, excessively firm mattresses, a flaking bathroom sink, and a bathtub marred by irreversible staining and flaking. While I have encountered worse accommodations in the past, it is difficult to recall a specific instance.An incident involving the management further exacerbated our disappointing stay. My son inadvertently failed to adhere to our established protocol regarding our service dog’s outdoor activities, leading to an unfortunate misunderstanding. A staff member, who did not identify himself, whom I will refer to as "Kyle" and appeared to be in a managerial role, confronted us in a manner that was both aggressive and unprofessional. Despite my efforts to resolve the situation by offering to present training documentation for the service dog and extending my apologies, ensuring such oversight would not recur, "Kyle" dismissed these gestures and continued to exclaim (rather loudly) his expertise in the area of dog training.Regrettably, this interaction has soured us on ESA permanently. Furthermore, ESA declined to review and respond to my attempts to contact them regarding the matter.

Very Good
Traveller Type: young couple
  : The size of the room and convenience to the university is great.
  : The sheets on the bed are rough, and I found the best too hard. It made NY hips hurt.

Poor
Traveller Type: review category business travellers

Good
Traveller Type: review category business travellers