Emerald Hideaway Apartment

Very Good
Traveller Type: Family with Young Children

Fair
Traveller Type: Business Traveler
  : Entrance, parking and heating

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : location and cleanliness
  : the hallway / entrance needed some TLC

Disappointing
Traveller Type: Traveling as Couple
  : The actual flat is as seen on advertising photos
  : The out side is rundown the front garden in a poor state weeds, rubbish broken light fittings, no outside light, front door in poor repair, entrance hall run down peeling yellowed wallpaper, badly fitting stair carpet, rubbish on the floor etc. The boiler was switched off on our arrival when we did get it on the thermostat didnt seem to regulate the temperature of the heating and the hot water was scalding hot!! dangerously so!!

Very Good
Traveller Type: Family with Young Children
  : The Sea view and it was very quiet. The apartment was nice but I don't think it was worth what we paid. Just needs a bit of attention.
  : The 3 flights of stairs, the state of the hallway was in need of cleaning and decorating but the apartment wasn't what the stairs showed it was OK once inside. The balcony we didn't use because it just looked out onto the flats across and no sea view. The sink in bathroom was too high also mirror in bedroom. There's no freezer and it looked like it didn't fit in the space. The bed was noisy and the mattress was lumpy also they were single ones I'm guessing was easier to get up the stairs? No where to sit and do hair had to stand at the mirrors which for a 5ft 3 person I couldn't see bottom of hair. Had to use the one in the hallway. We won't stay again but just because the stairs and not having anywhere to sit out unless climbing 3 flights of stairs with a bad back.

Poor
Traveller Type: Traveling as Couple
  : The property was well furnished. But we had no hot water and heating for the full stay which was unacceptable
  : I have put a complaint in to host and stay, which I am waiting for a satisfactory outcome. There was no heating or hot water for the full stay. The support from host and stay was below standard

Wonderful
Traveller Type: Traveling as Couple
  : Lovely location and the room was as described, clean and had everything we needed.
  : 3rd floor room wasn't ideal with a dog and when we use Host and Stay again (which we will!), we will look for a ground floor apartment. The lobby, hallways and stairs were horrible, old wallpaper and paint falling away, damp etc, which is the only thing that lets the experience down a little. If that was tidied up like the room is, would be 10/10

Disappointing
Traveller Type: Traveling as Couple
  : Location after we found it
  : Condition of the outside of the property and the old door entrance. Condition of the staircase was shocking the carpet was a trip hazard waiting to happen, 2 nails on each step held the torn carpet together. Wallpaper hanging off walls, dog hairs covered the carpets hadn't been hoovered or cleaned for months

Fair
Traveller Type: Solo Traveler
  : Good location
  : Had no hot water for the entire stay, contacted host & stay but unfortunately the problem was not fixed.