Club Wyndham Riverside Suites

Very Poor
Traveller Type: family with young children
  : I couldn't make my booking due to a family medical emergency I had to go to Indiana for and I let them know a week in advance, which gave them plenty of time to rebook the room and get their money, but I couldn't get anyone to refund my money.

Very Poor
Traveller Type: family with young children
  : Nothing
  : They canceled my reservation and said they moved it to another location but didn't tell me where less than 12 hours before I left on my vacation! Highly unacceptable! Gave no reason other than unforeseen circumstances. Offered zero help or restitution.

Wonderful
Traveller Type: young couple

Pleasant
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : Close to the river
  : Parking

Wonderful
Traveller Type: family with young children

Pleasant
Traveller Type: family with young children
  : Perfect Location
  : No property parking, had to pay extra parking permit. Got prompted and extra charged to attend timeshare workshop.

Very Poor
Traveller Type: family with young children
  : I booked my reservation in January 2024 for a stay in June 2024. On the day of arrival for my destination, I received a call in the morning that the air conditioning was out in the building, and that if it wasn’t fixed by the time I needed to check in that they would be relocating guests. They said they would call me if needed to relocate. I had a reservation for a two bedroom suite, arrived by plane with my family of five. Upon landing, I had no messages from the hotel so we drove there. When we arrived I was told that the ac was still not working and was given a number to call for relocation. The hotel staff had no idea where we were relocating to. So, I call and spoke with a representative, was put on hold for 30 minutes while she tried to figure it out, and then was told that she needed to contact the hotel to confirm. She tried to call them and said she was unable to reach them. She said she would email them, and said response was usually quick, then she would call me back. I never received a call back during my three night trip. I ended up calling around all night to find new accommodations. I found three rooms at La Quinta (no 2-bedroom suites to be found anywhere), and paid slightly more.They were very accommodating, great location, had free breakfast daily, and a swimming pool (which Riverside did not have). Needless to say, my experience with Wyndham Riverside was utterly dissatisfying. I would not recommend. San Antonio is hot af and to have a hotel without ac that left me stranded with my family was horrible. I was lucky that we rented a car and didn’t Uber there otherwise we would have been screwed.