Hampton Inn & Suites San Antonio Brooks City Base TX

Disappointing
Traveller Type: with friends
  : It was a hotel
  : Being charged a 50 dollar deposit when the room was already completely over priced .

Very Good
Traveller Type: group

Very Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: family with young children

Very Poor
Traveller Type: review category business travellers
  : Booked for early Friday morning but couldn’t check in till after 3. Slept in my truck
  : Staff

Good
Traveller Type: family with young children

Very Good
Traveller Type: group

Very Poor
Traveller Type: family with young children
  : Area
  : The water wasn’t hot and the door handle was broke the bed was uncomfortable

Wonderful
Traveller Type: family with young children
  : Booking.com had not passed on my wife's requirement for a gluten free breakfast but the staff took the trouble to buy gluten free breakfast food and brought it to our room. All the staff were extremely helpful. The desk staff was also able to direct us to restaurants with gluten free offerings that were still open after 10 p.m. The room had lots of space and was well equipped. The hotel was close to the highway network that we needed to travel to where we were going to see the 2024 total solar eclipse and to the Natural Bridge Caves.
  : Although the staff were very helpful their knowledge of the local bus routes was not good. We were directed to one route that only had an hourly service and took nearly an hour to get into the centre of the city. Only after two days of such journeys did we find that there was another route with stops just as close that went nearly twice as often with a 20 minute shorter journey time. However, to be fair, we have found similar issues at other hotels too, i.e. that the staff's local knowledge can be limited.

Very Good
Traveller Type: group
  : Breakfast was great, took some as snacks for the day. We liked the location, not too loud at night
  : Had to request towels as there weren’t any left in the room, but concierge was very helpful.