Kimpton Alton Hotel an IHG Hotel

Very Good
Traveller Type: review category business travellers
  : Excellent location, near Pier 39.
  : None.

Very Good
Traveller Type: family with young children

Good
Traveller Type: young couple
  : Great location and located in close proximity to the finest places in SFO. The record player in the room was very nice to have and we could borrow more records from the front desk.
  : At the time of booking no upfront information was shared pertaining to security deposit required per day. At the time of check-in, we were asked to pay $125 security deposit per day. We were staying for 5 nights, and we were just prepared to be able to pay $625 upfront in addition to the room tariff. It left us with a little sum to go around for the next few days.There can be very easy solutions to this by either making this more apparent in your booking.com listings, or a pre check-in notification. It won't be ideal for any customer to discover the charge you want as a security deposit at the very last minute.The staff member who checked us in seemed very little aware about the refund details for security deposit, and hotel amenities fees (what those were and what they constituted).This is not an ideal vacation experience for me, and it feels more unwelcoming when coming from the other side of the world.

Wonderful
Traveller Type: family with young children
  : Location!!

Good
Traveller Type: young couple
  : Location
  : All fine

Wonderful
Traveller Type: family with young children
  : The rooms being regularly cleaned and towels changed without asking.
  : The beer/juice could have started a little late. All the days it was over by the time I was back.

Very Good
Traveller Type: young couple
  : Excellent location if you want to explore San Francisco’s tourist hotspots. Clean and comfortable rooms.
  : Long hallway to reach room. It would be nice to have a more hygienic flooring in the room instead of the carpet.

Disappointing
Traveller Type: family with young children
  : Location is good and the hotel is really nice.
  : The hotel manager was very unfriendly and did not give us a solution to our problem. We asked for a room with two queen rooms that they didn't want to give us (because the hotel was going to decide what type of room it gave us). The only solution of the manager was to charge us for another room. He was negligent and really unfriendly. In addition, during our stay, in one of the hotel rooms they were smoking weed and it was very stinky, we called reception many times but no one took over about the situation.