Best Western Lanai Garden Inn & Suites

Disappointing
Traveller Type: young couple
  : The gentleman at the front desk was kind and efficient.
  : The entire hotel — lobby, hallways, room — smelled like marijuana. Less so in the rooms but it was very strong in lobby and hallways. It was hard to breathe and caused coughing. The spa bath was neat, but the paint inside it was peeling and the jets were dirty. So we paid almost $300 and didn’t even want to use the bath. The shower soap dispensers were a cool feature, but the body wash and conditioner were empty.

Very Good
Traveller Type: family with young children

Very Poor
Traveller Type: solo traveller
  : Nothing
  : They harrashed me to the point I had to leave .

Very Good
Traveller Type: solo traveller

Pleasant
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : Location was good for our grandkids chuck e cheese was right across the street,also the freeway was around the block.
  : Soda machine wasn't cold...

Poor
Traveller Type: young couple
  : Breakfast was okay but a "breakfast sandwich" was literally one egg between 2 pieces of bread. Could only take 1/2 of a muffin.
  : Hotel staff was ABSENT, took forever to get the one person on duty (7pm). Sign in room informed us the bathtub spout was DISABLED & only the shower would work (to conserve water.) No bath for me! Bathroom sink clogged entire time. Broken hanger. Required us to physically go to the front desk to get cleaning service, pillows were SQUARES, had to physically go get more pillows. Additional towels had to be retrieved by us physically going to front desk. Signs in big block letters telling us everything we were NOT allowed to do/want. 3 hand sanitizers in front lobby all EMPTY. TV looks like something from VGA era, pixelated & tiny. Closed captions had to be figured out by us as staff was unable to help (so I could access tv as I am Deaf) We figured out closed captions by CHANGING THE LANGUAGE to Spanish, Duolingo helped out with that. Most UNfriendly place I've ever been to.