Four Points by Sheraton San Rafael Marin County

Wonderful
Traveller Type: young couple
  : Facilities were well kept and comfortable, and the room was large, clean and well maintained. Enjoyed the pool and spa tho only two jets were working in the spa (perhaps that's all there are?). Enjoyed our patio for an outdoor dinner and the outdoor facilities and fireplace were popular. Breakfast staff were very pleasant and variety of food was good. Parking was easy, plentiful and free of charge.
  : Exterior landscape by the patio rooms could be better maintained...lots of dead plants.

Very Good
Traveller Type: family with young children
  : reception staff excellent. I was checked in by a wonderful mexican lady.super cleanbed comfymicrowave and fridge in roomair conpoolfree breakfast buffet
  : the beautiful mexican lady wouldn't come to breakfast with me.there's nothing really within walking distance (safe way and a couple of mall type restaurants

Pleasant
Traveller Type: solo traveller
  : Check in was fantastic! Friendly staff, helpful and great start to my stay
  : Quality of food! Overpriced for what you are served. Short ribs ( only two) drowned in a plate of sauce. Mashed potatoes too salty. Left in plate. Apple Tart- undercooked. Overly sweet with all the power sugar and raspberry sauce drizzled all over.

Poor
Traveller Type: solo traveller
  : The hotel itself, was really nice. The rooms were nice and clean. The bed was comfortable.
  : Upon checking, I was given my room key and told my room number, went up to the room… Someone was in the room already. Luckily they had their door lock on, so I didn’t see anything, but I was incredibly upset by this. When I went down to the customer service desk I was helped by one of the ladies at the counter, you could tell she was obviously confused and flustered. I was told that they are at full capacity so there’s not even another room they can put me in. Coming from out of town, at 11 o’clock at night, I was very very upset. Maureen, who helped me, was very sweet, and I don’t blame her at all. I witnessed her come on the clock, and I was the first one she checked in. The people that were in my room switched rooms and whoever checked them in did not change it in the computer. So whoever checked in the other couple was to blame. But the next morning, when I asked for compensation, everyone was trying to put the blame on Maureen. And I thought that was very unprofessional. I arrived at 9:45pm and didn’t get out into a room until 11. After photographing a wedding and being on my feet all day, I was exhausted, and did not get to enjoy relaxing. Instead, I was very stressed and overwhelmed.

Very Good
Traveller Type: review category business travellers
  : I liked the staff and their willingness to accommodate my needs for a quiet room to study while on a work retreat. The breakfast were lovely, and there was a great verity of items from fruits and eggs to oatmeal and toast. etc. when i got the right room it was clean and the bed was comfortable.
  : I didn't like that i had to ask several times for a different room. My specific asking was for a room that was on a top floor, that was in a quiet place away from elevators and ice machines, this was written in my notes to the hotel before I arrived. I was offered rooms with a great view of the pool and courtyard however the problems were one of three, either a shared doorway between rooms, which was in 3 rooms they offered me, or a room right next to the elevator, or ice machine which i am a light sleeper so these activities interrupts my sleep. And I am on a business trip so quiet restful time is very necessary. Once I was given a room that meat all these needs the problem was the Fridge started leaking water and I didnt' feel comfortable with my electronics in the room with a broken fridge. Maintenance was called in to help but all he said was the cleaning person must have adjusted it rather then take it out of the room he cleaned up the water and said it should be fine. It wasn't 20 minutes later it kept leaking. Unfortunately i asked to move rooms again and was placed in a room right next to the elevator and i didn't sleep well that night. so the next day before i left i requested please move me away from the elevator i can take my old room back as long as they fix the fridge. I was asked to call them around 1pm. Which i did, but wasn't able to get ahold of someone as to a wrong number was listed on the website which I showed them upon check out. the problem was i was charged for a 1/2 day while I made it clear I wasn't able to do my studies while next to the elevator and was willing to move back to my old room. I decided to leave and was told there cleaning crew left is why they are charging me as they couldn't sale the room. I said no all you have to do i change the sheet and was I was leaving the manager said i will go ahead and call the staff the change the sheets. So why did she have to charge me for a half day?

Wonderful
Traveller Type: solo traveller

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: young couple
  : The property was really nice and the atmosphere was great! The staff was very welcoming!
  : I stayed on the first floor and it was so noisy that I kept hearing people constantly shutting their doors and it definitely kept me up at night other than that the rooms were decent in size and cleanliness.

Poor
Traveller Type: family with young children