Duke by FeelFree Rentals

Disappointing
Traveller Type: Traveling as Couple
  : There was no warm water. So we had a cold shower every day. They send their maintenance guy several times but it was not fixed. I booked this place because there was a bath...... But was not possible because of the cold water. We stayed for a week. There was no sorry of the rental company. Disappointing.

Very Good
Traveller Type:
  : Clean, great location and practical appartment.
  : I needed to call the agent because the app to open the doors was not working. The beds were too soft for me. We had issues with the water tank and we run out of hot water after 3 showers. The agent called us and checked the water heater during our stay but it did not solve the problem. We had mild temperature for the shower. The rooms were a bit dark because the patio is small. They should have a "Nespresso style" coffee machine.

Pleasant
Traveller Type: Family with Young Children
  : quite close to center
  : difficult to pick up the keyes, no air condition and very noisy when sleeping with the windows open

Poor
Traveller Type: Family with Young Children
  : Location was good with everything on walking distance. Apartment was basic, but had everything needed
  : The service was extremely poor by Feelfree. I felt a lot of things except feeling free. First you need to get the key for check in at the office of Feelfree where you cant park the car. I had to wait very long before being helped. They thought they gave me a service by selling a parking ticket for 5 days as they didnt have 4 days anymore (so had to pay more then needed), finding out the ticket was outdated when entering the parking at the location of the apartment somewhere else in the city. After calling them they didnt call back with the solution. Meanwhile the lock of one room was not working and the room was locked with all our bagage in. We called them and where waiting for a long time without them calling back to send a service engineer. When I called they explained to me how to repair the lock which at the end I decided to do as we didnt want to stay longer in the apartment as we wanted to go to the beach. After 2 days we went to the office of Feelfree to get our money back for the parking ticket as still no solution was offered nor a call was done to us to inform us. In the discussion we had they decided that it was all my fault this happened as I didnt reserve the parking upfront. Really??! My experience is that the apartment can be good, but the service can still take the rating down to a negative level.